Reservations Staff

2 weeks ago

LapuLapu City, Central Visayas, Philippines Sotogrande Hotel and Resort Group Full time ₱250,000 - ₱350,000 per year

About the role

We are seeking an enthusiastic and detail-oriented Reservations Staff to join our team at the Sotogrande Hotel and Resort Group in Lapu-Lapu City, Cebu. As a fulltime Reservations Staff, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests, from the initial booking inquiry to their arrival and stay.

What you'll be doing

  • Handle incoming reservation inquiries via phone, email, and online channels, providing accurate and efficient responses
  • Process reservations, cancellations, and modifications in a timely manner
  • Maintain up-to-date knowledge of room availability, rates, and property information to assist guests
  • Coordinate with other departments, such as Front Office and Housekeeping, to ensure a smooth check-in and check-out process for guests
  • Provide excellent customer service and resolve any guest queries or concerns with professionalism and empathy
  • Assist with data entry, reporting, and other administrative tasks as required

What we're looking for

  • Minimum 1 year of experience in a reservations or customer service role within the hospitality industry
  • Strong communication and interpersonal skills, with the ability to interact with guests and colleagues in a friendly and professional manner
  • Excellent problem-solving and decision-making skills, with the ability to work under pressure
  • Proficient in using reservation systems and office software (e.g. Microsoft Office, Ezee Absolute)
  • Attention to detail and a commitment to providing high-quality customer service
  • Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays as needed

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