Voice and Email CSR

2 weeks ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱180,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities:

  • Handle customer inquiries and resolve concerns promptly and professionally
  • Provide accurate and detailed information about our products and services to customers
  • Identify and escalate priority issues to the appropriate person
  • Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
  • Meet or exceed individual/team targets

Requirements

  • At least 1 Year BPO experience
  • Has email/ticketing support experience
  • A background in automotive, logistics and e-commerce is a plus
  • Excellent verbal & written English skills
  • Must be detail-oriented and displays critical thinking
  • Willing to work on site in Makati
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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