part-time csr voice account

4 days ago

Makati City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time $104,000 - $130,878 per year

About the role

We are seeking a talented and dedicated Part-Time Customer Service Representative to join our client's night shift operations in Makati City, Metro Manila. In this role, you will be the voice of our client, providing exceptional customer service and support to their valued clients. With a focus on delivering a positive customer experience, you will be responsible for handling inbound calls, resolving inquiries, and ensuring customer satisfaction.

What you'll be doing

  1. Answering and managing inbound customer calls in a professional and empathetic manner
  2. Providing accurate information and effective solutions to address customer inquiries and concerns
  3. Maintaining a positive attitude and excellent communication skills to build strong customer relationships
  4. Documenting customer interactions and case details in the customer relationship management (CRM) system
  5. Adhering to established call handling procedures and quality standards
  6. Actively participating in team meetings and training sessions to continually enhance your skills

What we're looking for

  1. With or without BPO experience in a customer service or call centre role are welcome to apply
  2. Strong communication and interpersonal skills, with the ability to listen and respond effectively
  3. Excellent problem-solving and critical thinking abilities to handle customer issues efficiently
  4. Proficiency in English, both written and verbal
  5. Familiarity with CRM software and data entry
  6. Flexibility to work during the night shift hours
  7. Passion for delivering exceptional customer service and a genuine desire to help others

What we offer

At Talent Outsourcing Channel Solutions, we are committed to providing our employees with a supportive and rewarding work environment. As a part-time CSR, you'll enjoy competitive pay, flexible scheduling, and the opportunity to develop your skills and advance your career. We also offer a range of benefits, including health insurance and opportunities for professional development.

About us

Talent Outsourcing Channel Solutions is a leading provider of innovative call centre and customer support solutions. With a focus on delivering exceptional service and driving business success, we partner with a diverse range of clients across various industries. Our team of dedicated professionals is passionate about creating positive customer experiences and contributing to the growth and development of our clients.

Apply now and join our dynamic team

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