CSR - Non voice account - at least 6 months BPO experience required

2 weeks ago

Quezon City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking an experienced Customer Service Representative (CSR) to join our dynamic team at CORPORATE VISIONS INC'. In this full-time role, you will be responsible for providing exceptional non-voice customer service to our valued clients. Based in Quezon City, Metro Manila, this position offers an opportunity to build your career in the customer service industry.

What you'll be doing

  • Handle customer inquiries and requests through various non-voice channels such as email, chat, and social media
  • Provide accurate and timely information to customers to resolve their issues efficiently
  • Maintain detailed records of customer interactions and follow up as needed
  • Identify and escalate complex customer issues to the appropriate teams
  • Contribute to the continuous improvement of customer service processes and procedures
  • Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

  • At least 6 months of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Proficiency in using various customer service tools and technologies
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Commitment to providing exceptional customer service and a genuine passion for helping others

What we offer

At CORPORATE VISIONS INC', we are committed to creating a supportive and inclusive work environment that allows our employees to thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your well-being. Join our team and be a part of our mission to deliver outstanding customer service.

About us

CORPORATE VISIONS INC' is a leading provider of customer service solutions. With a focus on innovation and customer satisfaction, we have established a strong reputation in the industry. Our team of dedicated professionals is passionate about driving positive change and making a difference in the lives of our customers.

Apply now to become our next CSR - Non voice account at CORPORATE VISIONS INC'.

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