HR Operations Assistant

1 week ago

Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱900,000 - ₱1,200,000 per year
Description

About the role: We are currently looking for a motivated Communication Center Representatives to join our team. As a Communication Center Representative, you will be responsible for supporting various HR facets and ensuring a seamless operation within the department. 

At Pearson, we're committed to a world that's always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small. Our Purpose - Add Life to a Lifetime of Learning

NOTE: This is only a 5-month project

As a Communication Center Representative, you'll be responsible for:

  • Handle inbound and outbound phone calls from large candidate and employee base (upwards of 20K), providing resolutions and resolving concerns.
  • Monitor and respond to incoming email/chat communications.
  • Creating and sending mass email and call campaign communications
  • Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.
  • Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.

To be successful in this role, you will ideally have: 

  • Minimum college or technical training preferred, or equivalent combination of education and experience.
  • Ability to multi-task in a fast-paced environment; strong organizational and communication skills
  • Customer service skills and call centre experience
  • Proficient in HRIS Systems and strong technical skills required.
  • Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills.

Working Conditions:

  • Hybrid Setup
  • Equipment will be provided for this assignment (Laptop and Headset). 
  • Core work hours: 8:00-5:00 local US Time Monday through Friday
    season, must have the ability to work a flexible schedule as business needs require. This may 
    include extended weekday hours and occasional weekend hours. 
  • Office environment – ability to sit for long periods of time is necessary.

Employee Benefits:

We provide a competitive and compliant benefits package that includes:

Core Benefits:

  • Health Maintenance Organization (HMO) coverage
  • Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG
  • 13th Month Pay (Subject to PD will be computed on a prorated basis

Monthly De Minimis Benefits:

  • Rice subsidy – Php 2,000.00
  • Uniform and clothing allowance – Php 500.00
  • Laundry allowance – Php 300.00
  • Medical allowance – Php 250.00

Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click 'Apply Now' to create your application online.

Applications will be accepted through January 9, 2026. This window may be extended depending on the business needs.

  • HR Assistant

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Buffalo Avenue Full time

    Job descriptionThe HR Assistant plays a crucial role in supporting the Human Resources department at Buffalo Avenue. This position involves a wide range of administrative and operational tasks, contributing to the overall efficiency and effectiveness of the HR function.Key Responsibilities:Recruitment and Onboarding:Assist in the recruitment process by...

  • HR/Admin Assistant

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Zark's Food Ventures Corporation Full time ₱228,000 - ₱240,000 per year

    Job SummaryThe HR Admin Staff is responsible for providing administrative and clerical support to the Human Resources Department. This includes monitoring and maintaining inventory of employee uniforms and company IDs, assisting in HR documentation, and ensuring accurate and organized personnel records. The role also involves coordination with employees and...

  • HR Assistant

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

    The HR Assistant for Employee Relations supports the HR Team in fostering a positive workplace culture, managing employee concerns, and ensuring compliance with organizational policies and labor regulations.Duties and Responsibilities:Employee Engagement:Assist in employee engagement programs and initiatives to promote a positive work environmentLabor...

  • HR Admin Assistant

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time

    Company DescriptionPower Mac Center, established in August 1994, is a leading Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider in the Philippines. With over 25 years of experience, Power Mac Center has become a trusted retailer and service provider of Apple products, boasting 26 retail stores...

  • HR Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱4,500,000 - ₱13,500,000 per year

    Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

  • Reports & Analytics Manager (HR Shared Services / HR Operations)

    1 week ago

    Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleJoin a global HR team shaping the future of people operations through data. We are looking for a Reports & Analytics Manager to lead HR reporting and analytics within our Shared Services / HR Operations function. This role will focus on owning HR reports, generating insights from existing reporting, and identifying opportunities to enhance...

  • HR Advisor

    1 week ago

    Makati City, National Capital Region, Philippines Shell Business Operations - Manila Full time ₱1,500,000 - ₱3,000,000 per year

    What's the roleThe HR Advisor is a member of the Latin America Operations team reporting to the Country Operations Team Leader. The role focuses on Excellent Employee Experience standards in performing local processes aligned with the principles of the data privacy, financial controls & data quality enabling the delivery of world class HR to the...

  • Reports & Analytics Manager (HR Shared Services / HR Operations)

    2 days ago

    Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time

    About the RoleJoin a global HR team shaping the future of people operations through data. We are looking for a Reports & Analytics Manager to lead HR reporting and analytics within our Shared Services / HR Operations function. This role will focus on owning HR reports, generating insights from existing reporting, and identifying opportunities to enhance...

  • HR Assistant

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maxx and Bruno Pet Nation Corp Full time

    About the role This is an exciting opportunity to join the dynamic HR team at Maxx and Bruno Pet Nation Corp' as an HR Assistant. In this full-time role, you will be based in our Mandaluyong City office and provide essential support to the broader HR function. Your role will be crucial in ensuring the smooth running of our HR processes and contributing to...

  • HR Assistant

    10 hours ago

    Mandaluyong City, National Capital Region, Philippines Muy Rico Foods International Full time

    MAIN DUTIES/RESPONSIBILITIES:1.     Recruitment Supporta.      Assist in posting job advertisementsb.     Screen resumes and applications for shortlisting of candidatesc.      Schedule and coordinate interviews2.     Onboarding and Offboardinga.      Assist in new employee onboarding, including preparing orientation materials and...