Customer Support Specialist

15 hours ago

Work from Home, Philippines Thrive Technologies Inc. Full time ₱260,000 - ₱3,240,000 per year

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

Full-time Position

Rate: $5/hr, and earn up to PHP 54,000+/month

Schedule: Monday - Friday: 9:00 am - 6:00 pm with 30 minute unpaid lunch break

Part-time Position

Rate: $5/hr, and earn up to PHP 35,000+/month

Schedule:Monday - Friday: 9:00 am - 3:00 pm with 30 minute unpaid lunch break

Customer Support Specialist (Work From Home)

Qualifications:

  • Bachelor's degree required
  • Excellent English written and verbal communication skills
  • Experienced or familiarity with tools such as:

- ZenDesk

- Slack

- Zoom: for meetings and phone

- Spreadsheets: both Microsoft and Google Sheets

  • Highly organized - can locate files, emails, and presentations quickly
  • Strong Microsoft Excel skills
  • Outstanding computer skills
  • Current computer system (PC or Mac), secure high-speed internet, and workspace free from distractions and noise
  • Prior experience in remote work environment
  • Experience working in a small, growing company a plus
  • A strong work ethic with a positive attitude, a team player with high integrity

Responsibilities:

General

  • Become an expert on our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software
  • Respond to client's requests for information or account changes while meeting established SLA's
  • Conduct online training sessions with customers, their suppliers, and carriers
  • Assist with troubleshooting by researching in-depth, testing and assessing, and then reporting specifics with facts and detailed examples

Data Management

  • Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc)
  • Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed
  • Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing
  • Manage, monitor and establish metrics

Customer Management

  • Input customer account information, review and maintain account databases, setup new customers
  • Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets
  • Manage implementation tasks for new and existing customers
  • Track customer activity as required to support invoicing requirements

Be a Team Player

  • Proactively communicate with internal and external stakeholders
  • Collaborate as a strong team member with all areas of our business – our development engineers, customer support, sales, QA and more
  • Provide support for strategic initiatives

Job Type: Full-time

Pay: Php295.36 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Work Location: Remote

  • Customer Support Specialist

    6 days ago

    Work from Home, Philippines Alt Legal Full time ₱30,000 - ₱60,000 per year

    We are looking to add a Customer Support Specialist to our growing team. You can find more information below-Customer Support Specialist at Alt Legal (Remote)Location: RemoteThe Company:Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and...

  • Customer Support Specialist

    6 days ago

    Work from Home, Philippines WhoHire Full time ₱20,000 - ₱25,000 per year

    Support Specialist – Power the Engine Behind the Scenes*Intro*Average support answers tickets. Elite support drives results.We're not looking for someone to just "help out."We need a sharp, reliable operator who loves technology, communicates clearly in English, and keeps projects moving while the rest of the world sleeps.If you want to be part of a...

  • Customer Support Specialist

    3 days ago

    Work from Home, Philippines 5.5 Degrees PH Inc. Full time ₱384,000 - ₱480,000 per year

    We are looking for an experienced customer support specialist for our AccountingIntegration Software (SAAS), to work in a full-time role. The ideal candidate will possessproficiency in English communication and some basic accounting knowledge.To thrive in this role, you will need active listening skills, and excellent rapport-buildingabilities and will have...

  • Customer Support Specialist

    1 week ago

    Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...

  • Support Specialist

    2 weeks ago

    Work from Home, Philippines DeleGreat Full time ₱184,800 per year

    Job SummaryWe're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.The ideal candidate communicates clearly in English, stays calm under pressure, and can...

  • Customs Specialist

    1 week ago

    Work from Home, Philippines ACCPRO INTERNATIONAL Full time ₱144,000 - ₱960,000 per year

    We are HiringPosition: Customs Specialist - Spanish BilingualWork Set-up: Remote / Permanent WFHWork Schedule: Night Shift (10pm - 7am Philippine Time)Benefits: Equipment is provided, Quarterly bonus + HMO for principal and dependentJob SummaryWe are seeking a Bilingual (English-Spanish) Customs Specialist with a strong background in international commerce,...

  • Customer Support Representative

    16 hours ago

    Work from Home, Philippines da73f1fa-1ee7-418e-a2ea-f7aba0bc22e1 Full time ₱408,000 per year

    Full-Time | Permanent Work-from-HomePosition: Referrals CoordinatorOverview:Join our growing remote healthcare support team as a Referrals Coordinator If you're organized, detail-driven, and passionate about helping patients get the care they need, this role is for you. You'll play a key part in ensuring smooth and timely referral processing—making a real...

  • Support Operations Specialist

    3 days ago

    Work from Home, Philippines Lucid Fashion Full time ₱420,000 - ₱540,000 per year

    We are looking for a Senior Support Operations Specialist (Field & Deployed Assets QA Technician) to join our growing team. In this role, you'll help ensure that our deployed assets and internal systems run smoothly and reliably. You'll be the first line of support for customers, while also testing, monitoring, and improving processes to keep everything...

  • Customer Specialist

    3 days ago

    Work from Home, Philippines boldr Full time ₱40,000 - ₱80,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Sales Support Specialist

    6 days ago

    Work from Home, Philippines OVA Virtual Full time ₱840,000 per year

    We are seeking an Sales Support Specialist to serve as the link between customers, contractors, and our sales team. You will qualify leads, provide product recommendations, interpret heating system layouts, and ensure smooth communication across all stages of the sales process.Must Have's2–4 years in HVAC sales support, customer support, or related...