Support Operations Specialist

4 days ago

Work from Home, Philippines Lucid Fashion Full time ₱420,000 - ₱540,000 per year

We are looking for a Senior Support Operations Specialist (Field & Deployed Assets QA Technician) to join our growing team. In this role, you'll help ensure that our deployed assets and internal systems run smoothly and reliably. You'll be the first line of support for customers, while also testing, monitoring, and improving processes to keep everything efficient and effective. If you enjoy problem-solving, working with both people and technology, and making systems better every day, this could be the perfect role for you.

Must Have

  • At least 3 years of experience in quality assurance, IT support, field service, or operational process improvement
  • Technical knowledge in IT, diagnostics, and hardware/software integration
  • Strong problem-solving skills and attention to detail
  • Experience with customer support tools (e.g., Zendesk, Freshdesk, ServiceNow, or Jira)
  • Excellent communication and documentation skills
  • Ability to work independently and collaborate with cross-functional teams

Responsibilities

  • Respond to customer queries through internal systems in a timely and accurate way
  • Troubleshoot and escalate technical issues as needed
  • Monitor deployed assets and internal systems to identify and resolve problems quickly
  • Conduct remote inspections and audits to ensure proper installation and performance
  • Update internal databases with technical issue details and resolutions
  • Follow up with customers to ensure issues are fully resolved
  • Gather feedback and analyze reports to recommend improvements
  • Support process optimization and contribute to operational excellence initiatives
  • Document findings, test results, and corrective actions to drive continuous improvement

Plus to Have

  • Background in software coding, electronics, or mechanics
  • Experience with diagnostic tools, predictive maintenance, or performance tracking
  • Familiarity with platforms such as Grafana, Databricks, or HubSpot
  • Previous exposure to failure analysis methods and quality audits

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

  • Operations Manager

    4 days ago

    Work from Home, Philippines Sirius Support Full time ₱100,000 - ₱140,000 per year

    Service Delivery Operations Manager (Remote – US Hours)About Sirius SupportSirius Support is a fully remote outsourcing organization helping companies worldwide deliver exceptional, scalable customer experiences. We combine the best of human talent with AI-enabled tools to provide flexible support models that adapt to our clients' evolving needs.We're...

  • Email Marketing Specialist

    5 days ago

    Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per year

    About Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...

  • Payroll & HR/Operations Assistant

    1 week ago

    Work from Home, Philippines Serenity Operations Services Full time ₱384,000 - ₱528,000 per year

    Job Title: Payroll & HR/Operations AssistantCompany: Serenity Operations Services (SOS)Location: Remote (Philippines-based preferred)Job Type: Full-Time | Salary: $600 – $800 / monthAbout UsSerenity Operations Services (SOS) is a fast-growing company that supports clients across multiple industries. We value accuracy, professionalism, and teamwork. We are...

  • Amazon Operations Specialist

    5 days ago

    Work from Home, Philippines AO2 Management Full time ₱528,480 - ₱672,600 per year

    Amazon Operations SpecialistSummary & OverviewWe're looking for a talented Amazon Ops Specialist to manage and analyze operations. The Digital Marketing Specialist will be responsible for developing and implementing processes, driving operational goals and developing new strategies. A successful Amazon Operations Specialist keeps up-to-date with the latest...

  • Senior Operations Specialist

    5 days ago

    Work from Home, Philippines 1840&Company Full time ₱900,000 - ₱1,200,000 per year

    About the Role:We are seeking a proactive, detail-oriented, and technically skilled Senior Operations Specialist to drive operational excellence across our revenue and support functions. This role combines hands-on operational support, process optimization, data integrity management, and light project leadership. You will serve as a go-to resource for...

  • Administrative Operations Specialist – Remote Support

    5 days ago

    Work from Home, Philippines OVA Virtual Full time ₱720,000 per year

    We are seeking an Administrative Operations Specialist to provide remote operational support for our leadership and staffing teams. This role is responsible for ensuring efficient workflows, handling documentation, supporting onboarding processes, and preparing detailed reports. The ideal candidate thrives in a structured environment and has strong...

  • Support Specialist

    2 weeks ago

    Work from Home, Philippines DeleGreat Full time ₱184,800 per year

    Job SummaryWe're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.The ideal candidate communicates clearly in English, stays calm under pressure, and can...

  • Customer Support Specialist

    5 days ago

    Work from Home, Philippines CYBERBIT Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...

  • Customer Support Associate

    3 days ago

    Work from Home, Philippines Helm Operations Software inc Full time ₱200,000 - ₱400,000 per year

    At Helm Operations, we make software that powers the world's maritime industry, from tugboats, ferries, to coastal barges. Our SaaS platform, Helm CONNECT, is the fastest-growing software used by some of the biggest names in shipping and harbor services worldwideBut world-class maritime software doesn't happen by accident. It takes more than bold developers...

  • Training Specialist

    1 week ago

    Work from Home, Philippines SMA Support Services Full time ₱468,000 - ₱624,000 per year

    DescriptionAssists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional...