System Admin

3 days ago

Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time $40,000 - $80,000 per year

The Business System Administrator is required to support the Salesforce Manager on systems and level 1 Salesforce support. The Business System Administrator is accountable to maintain high levels of, and enhance, the business system experience resulting in highly satisfied & engaged internal stakeholders.

Key Responsibilities:

· Provide level 1-2 support to end-users regarding system-related issues.

· Configure and maintain business systems as required

· Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.

· Perform system upgrades and installations as required.

· Monitor data quality and system utilisation/adoption and identify areas for improvement.

· Collaborate with internal teams to implement new technology solutions and enhance existing systems.

· Create and maintain documentation related to system configurations, processes, and procedures.

· Train end-users on new systems and software applications

· Stay informed about industry trends and emerging technologies to recommend innovative solutions.

· Building relationships with internal stakeholders

Skills Required:

· Proven experience in systems support role or similar position.

· Proficiency in troubleshooting technical issues and implementing solutions.

· 1-2 years' Salesforce Admin experience using Sales & Service Cloud

· Experience managing tickets using Jira

· Assist in implementation and maintenance of IT systems (Salesforce, Intercom, etc)

· Experience in business system training, system documentation, training manual and user guides

· Experience managing / translating large amounts of data from various business systems

· Exceptional verbal and written communication skills

· Adaptability and strong problem-solving skills

· Self-motivated and organised with an ability to prioritise

· Excellent active listening skills with strong attention to detail

· Excellent time management skills

· Ability to research, extract and understand relevant data

Advantageous:

· SaaS/Fintech experience

· Intercom experience

· Sales commission management

· B2B experience

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