System Admin

3 weeks ago

Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time
Overview

System Admin (Salesforce/Other CRM) - Morning Shift/Cebu City

The Business System Administrator is required to support the Salesforce Manager on systems and level 1 Salesforce support. The Business System Administrator is accountable to maintain high levels of, and enhance, the business system experience resulting in highly satisfied & engaged internal stakeholders.

Responsibilities
  • Provide level 1-2 support to end-users regarding system-related issues.
  • Configure and maintain business systems as required
  • Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
  • Perform system upgrades and installations as required.
  • Monitor data quality and system utilisation/adoption and identify areas for improvement.
  • Collaborate with internal teams to implement new technology solutions and enhance existing systems.
  • Create and maintain documentation related to system configurations, processes, and procedures.
  • Train end-users on new systems and software applications
  • Stay informed about industry trends and emerging technologies to recommend innovative solutions.
  • Building relationships with internal stakeholders
Qualifications
  • Proven experience in systems support role or similar position.
  • Proficiency in troubleshooting technical issues and implementing solutions.
  • 1-2 years' Salesforce Admin experience using Sales & Service Cloud
  • Experience managing tickets using Jira
  • Assist in implementation and maintenance of IT systems (Salesforce, Intercom, etc)
  • Experience in business system training, system documentation, training manual and user guides
  • Experience managing / translating large amounts of data from various business systems
  • Exceptional verbal and written communication skills
  • Adaptability and strong problem-solving skills
  • Self-motivated and organised with an ability to prioritise
  • Excellent active listening skills with strong attention to detail
  • Ability to research, extract and understand relevant data
Advantageous
  • SaaS/Fintech experience
  • Sales commission management
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative and Information Technology

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