Seasonal Real-Time Analyst

7 days ago

Work from Home, Philippines PlanetArt Full time ₱17,280 - ₱172,800 per year

Seasonal Real-Time Analyst

Philippines Temporary Remote

Company and Vision

PlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company's brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe Visit to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Summary: The Seasonal Real-Time Analyst will be responsible for monitoring real-time and historical adherence to schedules and break times, analyzing productivity, and tracking associate activities. This role involves providing actionable recommendations to the Workforce Manager and Workforce Lead.

What You'll Do

Key Responsibilities:

  • Monitor real-time and historical adherence to schedules, break times, and productivity.
  • Monitor real-time and historical volume, performance metrics, and KPIs across phone, email, and chat channels.
  • Analyze associate activities and provide performance recommendations to the Workforce Manager and Workforce Lead.
  • Track and report performance metrics and KPIs for phone, email, and chat.
  • Provide real-time support and skilling adjustments to ensure optimal staffing and service levels.
  • Collaborate with the Workforce Manager and Workforce Lead to develop and implement strategies for improving overall efficiency.
  • Utilize analytical skills to identify trends and areas for improvement.
  • Prepare and maintain detailed reports and documentation.

What You Should Have

Skills, Qualifications and Requirements:

  • Strong analytical skills with a keen attention to detail.
  • Proficiency in Microsoft Excel.
  • Prior experience as a Real-Time Analyst (RTA) or in a similar role.
  • Ability to multitask and manage multiple priorities effectively.
  • Excellent communication and teamwork skills.
  • Experience with NICE CXone is a plus.

What You Can Expect

Working Conditions

  • Position requires seasonal and fully remote work scheduled from Monday to Friday, US Pacific Time
  • Position requires regular, continuous use of computer.
  • Position requires regular sitting and standing.
  • Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
  • Position requires time and screen tracking via Hubstaff

Work From Home Requirements

  • Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
  • Reliable high-speed internet access
  • Noise-cancelling headset
  • Private, distraction-free environment

Pay Range

  • Pay Rate: 335 PHP per Hour

Important Notes:

  • Work Schedule: Monday to Friday in US Pacific Time
  • Target Start Date: October 27, 2025
  • Training: Comprehensive training will be provided
  • Position Duration: This is a temporary role, lasting until January 2026

amrfzIWaBm

  • WFH - Real Time Analyst

    1 week ago

    Work from Home, Philippines Staffilocity Full time ₱660,000 per year

    About Us:We are a rapidly growing law firm serving thousands of clients in the US. Our team is committed to delivering excellent legal support and client care, and we rely on efficient workforce operations to ensure that every client inquiry is addressed with urgency and professionalism. To support our continued growth, we are looking for a skilled Real Time...

  • Real Time Coordinator/Analyst

    1 hour ago

    Work from Home, Philippines Intelassist Inc. Full time ₱1,200,000 - ₱1,440,000 per year

    Employment Type: Full-Time EmploymentWork Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.Work Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 50,000 PHP to 60,000 PHP/MonthlyPosition Overview:The Real Time Coordinator (RTC) in Workforce Management is...

  • Real Estate Investment Analyst

    4 days ago

    Work from Home, Philippines CARMA HR Full time ₱1,024,000 per year

    We are seeking a highly analytical and detail-oriented Real Estate Investment Analyst to join our team in a fully remote, offshore capacity. The analyst will support investment and asset management decisions through financial modeling, data analysis, and insights generation.Buligo Capital has managed over $4 billion in asset value since inception across a...

  • Real Estate Analyst

    4 days ago

    Work from Home, Philippines VAME LTD Full time ₱144,000 - ₱192,000 per year

    We are seeking detail-oriented, analytical, and goal-driven Real Estate Deal Analysts to assist a U.S.-based real estate investment team in evaluating properties and identifying profitable deals. You will play a key role in analyzing market data, pulling comparable sales, and classifying opportunities, helping investors make informed decisions.This role is...

  • Seasonal Graphic Designer

    4 days ago

    Work from Home, Philippines PlanetArt Full time ₱80,000 - ₱102,000 per year

    Seasonal Graphic Designer / Photo Retoucher / Production Artist (Seasonal) Company and Vision PlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products...

  • Real Estate Acquisition Specialist

    4 days ago

    Work from Home, Philippines VAME LTD Full time ₱300,000 - ₱900,000 per year

    We are seeking empathetic, persuasive, and results-driven Acquisitions Specialists to connect with U.S. property owners by phone, build trust, and guide them through the selling process. You will be responsible for creating strong personal connections, uncovering sellers' true motivations, setting appointments, and ultimately negotiating purchase prices.This...

  • REAL ESTATE Photo Editor

    2 weeks ago

    Work from Home, Philippines Team Intelligence PH Full time ₱240,000 - ₱300,000 per year

    We are looking for talented REAL ESTATE Photo Editors to join our growing team on a long-term basis. These team members will play a major role in defining and maintaining our visual style standards and ensuring all features are fully optimized for our clientele.Job profileOur Photo Editors are responsible for editing, touching-up/altering, and quality...

  • Seasoned debt Settlment closer

    1 week ago

    Work from Home, Philippines Alamo City Full time ₱60,000 - ₱120,000 per year

    looking for seasoned debt Settlment front end closer.Experience in debt settlement and phone closingJob Types: Full-time, Part-timePay: From Php285.00 per hourExpected hours: 40 per weekBenefits:FlextimeOpportunities for promotionPaid trainingPay raisePromotion to permanent employeeWork from homeWork Location: RemoteExpected Start Date: 09/30/2025

  • Production Analyst

    4 days ago

    Work from Home, Philippines BoxBrownie Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring Remote Production Analyst (PH-Based)Work From Home | Full-Time | 6AM–3PM PH Time Must have your own PC/laptop + stable internetWe're – a global leader in photo editing for the property industry. We're on the lookout for a Production Analyst to help turn data into powerful insights that drive our business forward.What You'll Do:Create and...

  • NOC Analyst

    4 days ago

    Work from Home, Philippines Divergence HR Consulting Group Inc. Full time $104,000 - $130,878 per year

    Job Summary:The NOC Analyst is responsible for monitoring, maintaining, and troubleshooting network and system issues within the Network Operations Center (NOC). This role involves real-time management of network infrastructure, ensuring optimal performance, uptime, and security. The NOC Analyst collaborates with various IT teams to resolve incidents,...