Patient Experience

3 days ago

Makati City, National Capital Region, Philippines Kalinga Klinika Full time

Job Summary:

The Patient Experience Officer is responsible to enhancing the overall patient experience by ensuring high quality standards of patient-centered care and service excellence. Actively collecting patient feedback, addressing conces and complaints coordinating with healthcare teams to resolve issues, and implementing strategies to improve patient satisfaction. Serves as a liaison between the patients, families healthcare providers promoting effective communication, compassionate care, and culture of continuous improvement.

Principal Accountabilities & Responsibilities:

  • Oversee the collection, analysis and reporting of patient feedback through survey, face to face engagement and interviews.
  • Support Quality Improvement Programs in relation to Patient Experience
  • Acts as liaison between patients, families and healthcare providers to address and resolve complaints in a timely and efficient manner.
  • Patient Advocate

Reporting and Compliance

Qualifications Requirements:

  • Bachelor's degree in healthcare administration, Business Administration, or related fields. Post- graduate certificate in related fields is an advantage.
  • At least 2 years of experience in the healthcare industry or any related service industry.

Behavioral:

Empathy

Emotional Intelligence

Leadership

Relationship

Management

Conflict Resolution

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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