patient coordinator

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Wellpro Biomedical Inc. Full time

Job Summary

The Patient Coordinator is responsible for guiding and supporting patients—particularly

those with critical or chronic conditions—in accessing medical financial assistance

through government agencies such as the Philippine Charity Sweepstakes Office (PCSO)

and the Department of Social Welfare and Development (DSWD). This role involves

close coordination with hospital personnel, government agencies, patients, and their

families to ensure timely and complete submission of requirements and to monitor

application status.

Key Responsibilities

Patient Assistance and Navigation

  • Assist patients and families in understanding the step-by-step process of applying

for PCSO and DSWD medical assistance.

  • Explain eligibility criteria and help patients gather, complete, and organize required

documents (e.g., medical abstract, social case study, cost estimate, prescriptions).

  • Ensure accuracy and completeness of all documentation prior to submission.

  • Escort or coordinate with patients for submission of requirements to PCSO, DSWD,

or LGU social welfare offices when needed.

Liaison and Coordination

  • Follow up on the status of submitted applications and keep patients updated.

  • Establish a working relationship with internal stakeholders (e.g., finance, billing,

pharmacy) to secure cost estimates, official receipts, or other supporting

documents.

Documentation and Reporting

  • Maintain patient files with all documents related to financial aid processing.

  • Encode data into patient assistance trackers or databases and prepare summary

reports as needed.

  • Secure and update an active list of patients who are eligible or in need of financial

aid.

Education and Outreach

  • Educate patients and families about available government assistance programs.

  • Conduct or assist in information drives or orientations on medical assistance.

  • Stay up to date with the latest guidelines and circulars from PCSO, DSWD, and

related programs (e.g., Malasakit, MAIFIP).

Qualifications

Education

  • Bachelor's degree in Social Work, Nursing, Public Health, Community

Development, or any related field.

  • Registered Social Worker (RSW) is an advantage but not required.

Experience

A minimum of 1–2 years' experience in healthcare, social services, or government-funded

programs is required.

  • Preferably with hands-on experience assisting patients with PCSO/DSWD

funding processes.

Skills and Attributes

  • Strong knowledge of medical assistance programs and required documentation.

  • Excellent verbal and written communication skills (English and Filipino).

  • High emotional intelligence and compassion for low-income and vulnerable

patients.

  • Proficient in Microsoft Office (Word, Excel) and comfortable with documentation

systems.

  • Discreet, organized, and able to handle sensitive information with confidentiality.

  • Results-driven, proactive, and able to work independently and as part of a team.

Other Requirements

  • Updated NBI clearance and valid government-issued ID.

  • Fully vaccinated against COVID-19 (if required by partner hospitals).

Salary Range

₱18,000 – ₱25,000 monthly (depending on qualifications and experience)

Benefits include government-mandated benefits, transportation allowance for fieldwork,

and opportunities for training and development.

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Work Location: In person

  • Patient Experience

    3 days ago

    Makati City, National Capital Region, Philippines Kalinga Klinika Full time

    Job Summary:The Patient Experience Officer is responsible to enhancing the overall patient experience by ensuring high quality standards of patient-centered care and service excellence. Actively collecting patient feedback, addressing conces and complaints coordinating with healthcare teams to resolve issues, and implementing strategies to improve patient...

  • Patient Experience Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Belo Medical Group Full time

    We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we'd love to...

  • Senior Manager for Patient Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Digital Health Coordinator

    3 days ago

    Makati City, National Capital Region, Philippines MedGrocer Full time

    About MedGrocerMedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.The Digital Health Coordinator is a key member of the operations team, responsible for ensuring the...

  • Healthcare Intake Coordinator

    3 days ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcingPosition:Call Center Representative (Healthcare)Location:Eastwood, Libis, Quezon CityWork setup & shift:Onsite | Night shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • Customer Service Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Wellpro Biomedical Inc. Full time

    Job SummaryThe Customer Service Representative (CSR) is responsible for managing day-to-dayinteractions with customers, including face-to-face walk-ins, online order, and phoneinquiries. The CSR will assist patients, doctors, and healthcare partners with productinquiries, prescription support, order processing, and guidance on accessing medicalfinancial...

  • Nurse

    3 days ago

    Mandaluyong City, National Capital Region, Philippines HEALTH CUBE Full time

    IVT Nurse (Intravenous Therapy Nurse)Health Cube Medical ClinicsShaw, Mandaluyong CityWe are looking for a skilled and patient-centered IVT Nurse to join Health Cube Medical Clinics.The role focuses on safe and efficient administration of intravenous therapy for outpatient and diagnostic patients, ensuring quality service and excellent patient care.Job...

  • Contracts Coordinator

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time

    Precision Meets Purpose in Every Contract Bring order, compliance, and collaboration together in one of the most respected healthcare organizations in the world. Here's your chance to build a rewarding career in healthcare operations-without sacrificing your personal time. In this role, you'll enjoy steady hours, weekends off, and the stability to pursue...

  • healthcare documentation coordinator

    7 days ago

    Makati City, National Capital Region, Philippines Care Solutions and Outsourcing Corp. Full time

    DUTIES:Assist Managed Care Team in US for special project and patient care required.Review and summarizing patient assessment, procedure results in a reportDocumenting patient conditions, treatments, and medication in the patients' electronic Health record.Schedule patient's appointment and post hospitalization/ER follow up.QUALIFICATIONS:Graduate of NURSING...

  • Physical Therapist

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Flex Recovery Full time

    About the role Flex Recovery is seeking a dedicated Physical Therapist to join our dynamic team in Mandaluyong City, Metro Manila. As a Physical Therapist, you will play a crucial role in helping our clients regain their mobility, strength, and independence through evidence-based rehabilitation programs. This full-time position offers the opportunity to...