patient coordinator

5 days ago

Mandaluyong City, National Capital Region, Philippines Wellpro Biomedical Inc. Full time

Job Summary

The Patient Coordinator is responsible for guiding and supporting patients—particularly

those with critical or chronic conditions—in accessing medical financial assistance

through government agencies such as the Philippine Charity Sweepstakes Office (PCSO)

and the Department of Social Welfare and Development (DSWD). This role involves

close coordination with hospital personnel, government agencies, patients, and their

families to ensure timely and complete submission of requirements and to monitor

application status.

Key Responsibilities

Patient Assistance and Navigation

  • Assist patients and families in understanding the step-by-step process of applying

for PCSO and DSWD medical assistance.

  • Explain eligibility criteria and help patients gather, complete, and organize required

documents (e.g., medical abstract, social case study, cost estimate, prescriptions).

  • Ensure accuracy and completeness of all documentation prior to submission.

  • Escort or coordinate with patients for submission of requirements to PCSO, DSWD,

or LGU social welfare offices when needed.

Liaison and Coordination

  • Follow up on the status of submitted applications and keep patients updated.

  • Establish a working relationship with internal stakeholders (e.g., finance, billing,

pharmacy) to secure cost estimates, official receipts, or other supporting

documents.

Documentation and Reporting

  • Maintain patient files with all documents related to financial aid processing.

  • Encode data into patient assistance trackers or databases and prepare summary

reports as needed.

  • Secure and update an active list of patients who are eligible or in need of financial

aid.

Education and Outreach

  • Educate patients and families about available government assistance programs.

  • Conduct or assist in information drives or orientations on medical assistance.

  • Stay up to date with the latest guidelines and circulars from PCSO, DSWD, and

related programs (e.g., Malasakit, MAIFIP).

Qualifications

Education

  • Bachelor's degree in Social Work, Nursing, Public Health, Community

Development, or any related field.

  • Registered Social Worker (RSW) is an advantage but not required.

Experience

A minimum of 1–2 years' experience in healthcare, social services, or government-funded

programs is required.

  • Preferably with hands-on experience assisting patients with PCSO/DSWD

funding processes.

Skills and Attributes

  • Strong knowledge of medical assistance programs and required documentation.

  • Excellent verbal and written communication skills (English and Filipino).

  • High emotional intelligence and compassion for low-income and vulnerable

patients.

  • Proficient in Microsoft Office (Word, Excel) and comfortable with documentation

systems.

  • Discreet, organized, and able to handle sensitive information with confidentiality.

  • Results-driven, proactive, and able to work independently and as part of a team.

Other Requirements

  • Updated NBI clearance and valid government-issued ID.

  • Fully vaccinated against COVID-19 (if required by partner hospitals).

Salary Range

₱18,000 – ₱25,000 monthly (depending on qualifications and experience)

Benefits include government-mandated benefits, transportation allowance for fieldwork,

and opportunities for training and development.

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Work Location: In person

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