Director of Customer Success
2 days ago
Director of Customer Success
On-site | BGC, Taguig – Manila Office
About Nimbyx / EviSmart
Nimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.
Our success is built on one foundation — customer trust. Now, we're looking for a results-driven leader to elevate that trust into long-term growth and partnership.
What You'll Do
Customer Journey Leadership
Own the full post-sale lifecycle: onboarding → adoption → retention → expansion. Drive measurable improvements in NRR (Net Revenue Retention), churn reduction, and customer satisfaction. Create and execute customer success playbooks tailored for both PLG (Product-Led Growth) and enterprise accounts. Build scalable onboarding processes that shorten Time-to-Value (TTV) and accelerate adoption. Lead QBRs (Quarterly Business Reviews) and renewal discussions with enterprise clients and DSOs (Dental Service Organizations).Strategic Partnerships & Cross-Functional Collaboration
Partner with Product and Engineering teams to build strong feedback loops that influence the roadmap. Collaborate with Operations and Support teams to streamline escalations and resolution processes. Align with Sales on upsell and expansion strategies to drive account growth. Champion the customer voice across the organization to ensure every decision adds value.Team Leadership & Enablement
Build, coach, and mentor a high-performing Customer Success team. Define clear KPIs, dashboards, and reporting structures to monitor customer health and success metrics. Implement systems and tools to scale processes effectively across global teams.What We're Looking For
Proven experience owning churn and NRR metrics with demonstrable impact. Expertise in building and scaling CS frameworks for both SMB and enterprise customers. Strong background in onboarding optimization and time-to-value reduction. Executive-level communication skills for managing renewals, QBRs, and strategic relationships. Experience working with DSOs, dental labs, or healthcare technology is a strong advantage. Strategic, data-driven thinker with a passion for building scalable success operations. Empathetic, customer-first mindset combined with commercial acumen and growth focus.Why Join Us?
Meaningful Impact: Shape the future of global dental care by driving real value for customers and partners.
Leadership Opportunity: Build and scale a world-class Customer Success function in a rapidly growing AI-driven company.
Team Culture: Join a passionate, collaborative, and innovation-driven organization that values trust and ownership.
Perks That Matter: Competitive salary, performance-based bonuses, health and life insurance, generous PTO, and professional development support.
Ready to lead our next phase of customer success?
If you're a growth architect and a true champion of the customer journey, we'd love to meet you.
Apply now and own the future of retention at Nimbyx / EviSmart.
-
Director of Customer Success
2 days ago
Taguig, National Capital Region, Philippines Evismart Full time ₱2,000,000 - ₱2,500,000 per yearDirector of Customer SuccessOn-site | BGC, Taguig – Manila OfficeAbout Nimbyx / EviSmartNimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.Our success is built on one...
-
Customer Performance Director
4 days ago
Taguig, National Capital Region, Philippines Mastercard Full time ₱2,500,000 - ₱5,000,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Customer Success
6 days ago
Taguig, National Capital Region, Philippines Finstro Full time ₱900,000 - ₱1,200,000 per yearAbout the jobFinstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments.Finstro provides a complete cashflow management platform, enabling customer and supplier payments and providing innovative credit-based solutions to help businesses grow.We are the solution to pay...
-
CUSTOMER SUCCESS LEAD
7 days ago
Taguig, National Capital Region, Philippines Bria Homes, Inc Full time ₱96,000 - ₱240,000 per yearYou will lead a team of Customer Success Managers (CSMs), ensuring our clients achieve measurable value from our solutions while fostering renewals, growth, and advocacy.Key ResponsibilitiesLead and mentor the Customer Success team to deliver measurable outcomes for our customersPartner with Sales and Engineering teams to drive customer retention, adoption,...
-
Creative Director
7 days ago
Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role This is an exciting opportunity to join Megaworld Corporation as a Creative Director. As a Creative Director, you will play a pivotal role in shaping the visual identity and creative direction of Megaworld's brand and marketing campaigns. You will be responsible for leading a talented team of designers and content creators to deliver...
-
Customer Success Advisor
4 days ago
Taguig, National Capital Region, Philippines MagentIQ Full time ₱1,200,000 - ₱2,400,000 per yearAbout Our ClientOur client is a fast-growing SaaS company transforming how Managed Service Providers (MSPs) and Technology Service Providers operate. Their robotic process automation (RPA) platform automates back-office tasks across PSA, RMM, billing, and support systems—freeing teams to focus on strategic growth.To support this evolution, they are...
-
Manager, Customer Success
32 minutes ago
Taguig, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per yearMake your next big career move by applying as KMC Solutions' next MANAGER, CUSTOMER SUCCESSPayscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.As the industry leader in compensation management, Payscale is on a...
-
Customer Success Specialist
2 weeks ago
Taguig, National Capital Region, Philippines HR TechX Corp. Full time ₱250,000 - ₱500,000 per yearThis role focuses on cultivating long-term partnerships with our SaaS and B2B clients, ensuring they maximize the value of our platform while driving high levels of customer satisfaction, retention, and growth.Location: Taguig CityWork Setup: Onsite | 11 PM to 8 AM (Monday to Friday)Start Date: ASAPQualifications:Minimum of 3 years experience in B2B Sales or...
-
Sr. VCS Customer Success Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Cimpress Full time ₱900,000 - ₱1,200,000 per yearJob Title: Customer Success Account ManagerDepartment: ANZS VCSReports to: Head of Sales & Partnerships – VCS ANZSLocation: Manila (Hybrid)VistaprintAs an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keane's return as CEO, we've renewed our focus on empowering and...
-
Senior Customer Success Manager
1 week ago
Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱1,500,000 - ₱3,500,000 per yearYou've mastered the art of customer success. You can lead a Quarterly Business Review with executive presence, de-escalate a critical issue, and coach a Customer Success Manager (CSM) to greatness. But you know there's a difference between just managing accounts and truly architecting strategic partnerships.What if you had the opportunity to not just lead a...
