Customer Performance Director

4 days ago

Taguig, National Capital Region, Philippines Mastercard Full time ₱2,500,000 - ₱5,000,000 per year

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Performance Director - Fraud and ComplianceOverview

We are looking for a Customer Performance Director for the Franchise function in Mastercard Asia Pacific region. Critical to Mastercard, the role enables healthy business growth by preventing, detecting and remediating undue risk. This role will offer exciting opportunities to build new ecosystems with franchise as an enabler. The ideal candidate is one who is passionate about risk management & business growth, highly motivated, intellectually curious, and analytical.

Role

In this position, you will:

• Provide thought leadership and work with direct stakeholders on fraud and compliance.

• Lead execution of fraud and compliance programs to protect and enhance the Mastercard brand.

• Engage customers across the region to optimize authentication, approval rates, fraud and charge back performance and to enhance the strength of the Mastercard brand, acceptance network and data.

• Deliver Franchise related services and generate sales leads for Franchise Management Programs, Franchise Solutions, and trainings.

• Play a principal role in ensuring that issuers and acquirers optimize their processes, procedures, and tools to meet Mastercard rules and standards.

• Maintain Mastercard rules and standards to enable the growth of Mastercard products and services, while preserving the integrity of the Mastercard brand and network.

• Act as the main liaison and works to elevate stakeholders' understanding of fraud and compliance requirements in day-to-day operations.

• Own and lead initiatives to address fraud vulnerabilities and events in a timely manner. Interface with colleagues throughout the organization at all levels to address critical care issues promptly.

• Be responsible for developing and delivering regional Franchise communications utilizing internal/external communication, education, and thought leadership.

• Be accountable for identifying and increasing process efficiency and enabling scale by leveraging automation & technology.

• Represent Mastercard with regulators, key industry stakeholders, and at external industry events, contributing to expert panels and sharing white papers and best practices.

All About You

The ideal candidate for this position should:

• Demonstrate successful track record in payments, translating strategies into large scale programs and adapting them across business.

• Be well-versed with the regulatory landscape.

• Have experience in both risk management and business development in payments industry.

• Possess a strategic and business mindset.

• Have a clear mission that focuses on outward-in perspective in problem solving.

• Be self-motivated and results-oriented, always looking for solutions to solve problems.

• Be proactive and able to work independently without direct supervision.

• Possess strong analytical skills, be detail oriented and operate effectively in a complex global environment.

• Have strong interpersonal skills with the ability to influence and work cross functionally and across levels in a highly matrix organization.

• Possess strong verbal and written communication/technical skills, be able to communicate in a succinct manner.

• Have strong analytical skills.

• Be able to structure, manage, and coordinate complex projects with multiple stakeholders.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.



  • Director of Customer Success

    2 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱2,000,000 - ₱2,500,000 per year

    Director of Customer Success  On-site | BGC, Taguig – Manila OfficeAbout Nimbyx / EviSmart Nimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care. Our success is built on...

  • Director of Customer Success

    2 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱2,000,000 - ₱2,500,000 per year

    Director of Customer SuccessOn-site | BGC, Taguig – Manila OfficeAbout Nimbyx / EviSmartNimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.Our success is built on one...

  • Creative Director

    1 week ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱2,000,000 - ₱2,500,000 per year

    About the role This is an exciting opportunity to join Megaworld Corporation as a Creative Director. As a Creative Director, you will play a pivotal role in shaping the visual identity and creative direction of Megaworld's brand and marketing campaigns. You will be responsible for leading a talented team of designers and content creators to deliver...

  • Finance Director

    7 hours ago

    Taguig, National Capital Region, Philippines Tap Growth ai Full time ₱3,500,000 - ₱6,000,000 per year

    Exciting times for a US healthcare company that recently set up their global capability center in BGC Taguig as they strengthen their Finance Service Delivery group. Reporting to the Country Head, the Finance Director will lead and oversee the delivery of service and operations ensuring the efficient and effective delivery of shared services across multiple...

  • Executive Director

    4 days ago

    Taguig, National Capital Region, Philippines Asia Select Full time ₱2,500,000 - ₱6,000,000 per year

    Job title:EXECUTIVE DIRECTORJob type:Full-TimeEmp type:Full-timeIndustry:EDUCATIONFunctional Expertise:GENERAL MANAGEMENT / EXECUTIVE MANAGEMENTSkills:BUSINESS MANAGEMENTCOMMUNICATIONADMIN MANAGEMENTLocation:Taguig CityJob published: Job ID:47306JOB DESCRIPTIONThe Executive Director serves as the overall head of the school, overseeing both academic and...

  • Marketing Director

    1 week ago

    Taguig, National Capital Region, Philippines Elabram Systems Inc Full time ₱1,080,000 - ₱1,740,000 per year

    Marketing Director develops and executes comprehensive national and regional marketing strategies to increase brand awareness and drive sales of electric vehicles, focusing on integrated campaigns (ATL, BTL), digital initiatives, and public relations to achieve business goals. Key responsibilities include managing brand image, building partnerships with...

  • Sales Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Svenbjorn Full time ₱2,400,000 - ₱3,000,000 per year

    The Sales Director - Consumer Electronics will be responsible for overseeing and managing sales operations, developing and executing business development strategies, and leading the sales team to achieve targets. Daily tasks include identifying new business opportunities, maintaining customer relationships, and ensuring high levels of customer...

  • Supply Chain Director

    1 week ago

    Taguig, National Capital Region, Philippines Viventis Search Asia Full time ₱1,500,000 - ₱3,000,000 per year

    Exciting times for our client in the start-up healthcare shared services space as they strengthen their Supply Chain group.The Director is responsible for supporting the company's strategic goals and improving business performance in the functional area of supply chain, with overall responsibility for supply chain operations in the Global Capability Center...

  • Supply Chain Director

    2 weeks ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱2,500,000 - ₱5,000,000 per year

    We are seeking a highly experienced Supply Chain Director to lead end-to-end supply chain operations for a global shared services hub. This role will oversee a team of 8 direct reports and partner closely with leadership teams in both the Philippines and the United States to deliver best-in-class supply chain solutions. The Supply Chain Director will be...

  • Legal Director

    6 days ago

    Taguig, National Capital Region, Philippines JKS Tech Solution Inc Full time ₱2,000,000 - ₱2,500,000 per year

    Job Role Objective:Legal Director oversees all legal functions within our dynamic and fast-paced gaming needs company. Will provide expert counsel on regulatory compliance, intellectual property, licensing, commercial contracts, and international legal matters specific to the gaming sector. This role requires strong leadership and a deep understanding of the...