Customer Success Manager

5 hours ago

Taguig, National Capital Region, Philippines Sutherland Full time ₱360,000 - ₱1,200,000 per year

KEY RESPONSIBILITIES

  • Encourage customers to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
  • Develop customer relationships, by building trust and ensuring the customer's needs are met
  • Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

  • At least 2 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Excellent verbal and written communication skills in English
  • Knowledge of Salesforce
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
  • Strong skills in strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.


• Paid training


• Paid time off


• Vision, dental, and health benefits


• HMO + Dependent


• Flexible scheduling based on program needs


• Performance incentives on selected programs


• World-class virtual support


• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

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