Director of Customer Success

3 hours ago

Taguig, National Capital Region, Philippines Evismart Full time ₱2,000,000 - ₱2,500,000 per year

Director of Customer Success

On-site | BGC, Taguig – Manila Office

About Nimbyx / EviSmart

Nimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.

Our success is built on one foundation — customer trust. Now, we're looking for a results-driven leader to elevate that trust into long-term growth and partnership.

What You'll Do

Customer Journey Leadership

  • Own the full post-sale lifecycle: onboarding adoption retention expansion.

  • Drive measurable improvements in NRR (Net Revenue Retention), churn reduction, and customer satisfaction.

  • Create and execute customer success playbooks tailored for both PLG (Product-Led Growth) and enterprise accounts.

  • Build scalable onboarding processes that shorten Time-to-Value (TTV) and accelerate adoption.

  • Lead QBRs (Quarterly Business Reviews) and renewal discussions with enterprise clients and DSOs (Dental Service Organizations).

Strategic Partnerships & Cross-Functional Collaboration

  • Partner with Product and Engineering teams to build strong feedback loops that influence the roadmap.

  • Collaborate with Operations and Support teams to streamline escalations and resolution processes.

  • Align with Sales on upsell and expansion strategies to drive account growth.

  • Champion the customer voice across the organization to ensure every decision adds value.

Team Leadership & Enablement

  • Build, coach, and mentor a high-performing Customer Success team.

  • Define clear KPIs, dashboards, and reporting structures to monitor customer health and success metrics.

  • Implement systems and tools to scale processes effectively across global teams.

What We're Looking For

  • Proven experience owning churn and NRR metrics with demonstrable impact.

  • Expertise in building and scaling CS frameworks for both SMB and enterprise customers.

  • Strong background in onboarding optimization and time-to-value reduction.

  • Executive-level communication skills for managing renewals, QBRs, and strategic relationships.

  • Experience working with DSOs, dental labs, or healthcare technology is a strong advantage.

  • Strategic, data-driven thinker with a passion for building scalable success operations.

  • Empathetic, customer-first mindset combined with commercial acumen and growth focus.

Why Join Us?

Meaningful Impact: Shape the future of global dental care by driving real value for customers and partners.

Leadership Opportunity: Build and scale a world-class Customer Success function in a rapidly growing AI-driven company.

Team Culture: Join a passionate, collaborative, and innovation-driven organization that values trust and ownership.

Perks That Matter: Competitive salary, performance-based bonuses, health and life insurance, generous PTO, and professional development support.

Ready to lead our next phase of customer success?

If you're a growth architect and a true champion of the customer journey, we'd love to meet you.

Apply now and own the future of retention at Nimbyx / EviSmart.

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