Manager, Customer Success

5 hours ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per year

Make your next big career move by applying as KMC Solutions' next MANAGER, CUSTOMER SUCCESS

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On top of your salary, here are the exciting benefits you can look forward to:

  • Annual merit increase through year-end performance reviews
  • Observance of PH regular holidays
  • Leave benefits
  • Hybrid set up - 3x a month on-site upon regularization
  • 2x a week on-site during probationary
  • Fixed work schedule with weekends off

The main responsibilities of a MANAGER, CUSTOMER SUCCESS include:

  • Hire and lead a high-performing team of CSMs to exceed renewal, retention, and expansion goals.
  • Execute new and existing CS strategies that increase customer utilization of products and services.
  • Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
  • Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including CS, Marketing, Product, and Sales.
  • Find opportunities for continuous improvement for the customer.
  • Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.
  • Be a voice of customer success throughout the business

To apply, you must be an expert on the following requirements:

  • Must have experience working with global stakeholders and teams, preferably in US.
  • At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business
  • 2 years leading a team; experience growing, developing, and driving results is highly desirable
  • Drives a growth mindset and team development through clear, consistent communication
  • Influences cross-functional teams and senior leadership without relying on authority
  • Navigates ambiguity with clarity, guiding teams toward actionable outcomes
  • Combines data-driven decision-making with creative problem-solving and experimentation
  • Builds strong customer relationships through collaboration and operational excellence

It will also be favorable if you are knowledgeable in:

  • Experience with Salesforce and Gainsight is preferred.

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