Manager, Customer Success

9 hours ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per year

Make your next big career move by applying as KMC Solutions' next MANAGER, CUSTOMER SUCCESS

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit 

On top of your salary, here are the exciting benefits you can look forward to:

  • Annual merit increase through year-end performance reviews
  • Observance of PH regular holidays
  • Leave benefits
  • Hybrid set up - 3x a month on-site upon regularization
  • 2x a week on-site during probationary
  • Fixed work schedule with weekends off

The main responsibilities of a MANAGER, CUSTOMER SUCCESS include:

  • Hire and lead a high-performing team of CSMs to exceed renewal, retention, and expansion goals.
  • Execute new and existing CS strategies that increase customer utilization of products and services.
  • Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
  • Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including CS, Marketing, Product, and Sales.
  • Find opportunities for continuous improvement for the customer.
  • Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.
  • Be a voice of customer success throughout the business

To apply, you must be an expert on the following requirements:

  • Must have experience working with global stakeholders and teams, preferably in US.
  • At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business
  • 2 years leading a team; experience growing, developing, and driving results is highly desirable
  • Drives a growth mindset and team development through clear, consistent communication
  • Influences cross-functional teams and senior leadership without relying on authority
  • Navigates ambiguity with clarity, guiding teams toward actionable outcomes
  • Combines data-driven decision-making with creative problem-solving and experimentation
  • Builds strong customer relationships through collaboration and operational excellence

It will also be favorable if you are knowledgeable in:

  • Experience with Salesforce and Gainsight is preferred.

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