Specialist

1 day ago

Taguig, National Capital Region, Philippines Sun Life Full time $104,000 - $130,878 per year

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

  • Responsible for understanding business processes in order to research, analyze, interpret and advise managers on findings of analysis around the chat volume and staffing of the CCC.
  • Perform calculations and develop forecasts (short term, long term) to formulate responses/recommendations to specific queries from the CCC leaders.
  • Support regular re-forecast efforts by utilizing budget forecast and details received in regards to additional impacts through the year.
  • Track and maintain staff movement, chat volume, AHT, forecast assumptions vs actual chat volume.
  • Support Vacation bid process, training efforts and other events to be planned.
  • Provide Project Teams with process recommendations and workload/staffing forecasts, as required to support changes.
  • Execute and distribute supporting models and analysis.
  • Ensure models meet the requirements of partners and provide recommendations to leadership on the direction of the training plan and new hire training.
  • Provide optimal schedule respecting guideline to meet the chat demand.
  • Monitor real time chat services and react to plan variation
  • Ensure to make all models visible, scientific and properly organized.
  • Provide continuous improvements recommendations and strategies that increase and promote efficiency and optimization of effort.
  • Provide support and maintenance to existing management information systems (MIS)
  • Generate and distribute management reports in accurate and timely manner
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency
  • Perform data analysis for generating reports on periodic basis
  • Develop and support MIS system for performance management and internal communication

Job Category:

Customer Service / Operations

Posting End Date:

29/09/2025

  • Cloud Product Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $50,000 - $100,000 per year

    Job Description: (Actual Duties and Responsibilities)This position's overall responsibility is to bridge strong connection between the several internal departments of company and support the key public cloud or hybrid cloud projects to not only find cloud services that meet the needs of customers but also facilitate customers digital transformation. Besides,...

  • Billing Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $40,000 - $60,000 per year

    Job Description:As Billing Specialist, must be an independent, self-motivated and detailed oriented professional, able to handle Billing and PO fulfillment management across all Company Projects; participates in pre-sales and project support and can independently communicate with customers to ensure higher contract/ process & billing fulfillment...

  • Land Acquisition Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Primus@Knowledge Specialist Inc. Full time ₱600,000 - ₱1,000,000 per year

    About the OpportunityWe are expanding our telecom network and looking for a results-driven Land Acquisition Specialist, preferably with FTK experience to lead the acquisition and permitting of critical sites. This role is perfect for candidates with strong real estate connections and established LGU relationships, who can drive results and ensure smooth...

  • Site Acquisition Supervisor

    3 days ago

    Taguig, National Capital Region, Philippines Primus@Knowledge Specialist Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Identify, analyze, and negotiate commercial leases with lessors.Prepare permitting applications and coordinate with LGUs to expedite approvals.Negotiate with property owners and secure lease contract documents.Troubleshoot and resolve on-site issues supporting other domains.Monitor Site Acquisition and Permitting progress.Create realistic and...

  • IT Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Primus@Knowledge Specialist Inc. Full time $40,000 - $80,000 per year

    Job Description: Actual Duties and Responsibilities 1. Company's Cloud Familiarization and Partner Support Familiarizing with the Company's cloud organization and processes Guiding partners on how to correctly obtain the Company's cloud technical support Responding to, tracking, and managing partner and customer requirements...

  • Payment Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $40,000 - $80,000 per year

    Qualifications: (Work Experience, Years of experience, Communication Skills, Technical Skills)Educational Background: Bachelor's degree in Accounting, Finance, Business Administration, or a related fieldTechnical Skills: (1) Proficiency in Microsoft Excel (pivot tables, VLOOKUP, etc.); (2) Familiarity with payment gateways and or financial softwareKey...

  • PV Product Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $60,000 - $80,000 per year

    Job Description:Plan and aid in the design of smart PV solutions. (residential and commercial PV plants, energy storage systems, , microgrid systems,Be able to independently communicate with customers, accurately understand and identify customers' value requirements for smart PV solutions, independently take charge of deliverables of each domain or subsystem...

  • Project Management Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $60,000 - $120,000 per year

    Job Description:Manage the delivery of key projects and provide necessary resource support for key projects.Identify project risks, resolve technical issues, and push product teams to resolve issues that affect project deliveryMaintain customer satisfaction, focus on customers, and focus on the implementation and closure of key pain points that affect...

  • Procurement Delivery Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $40,000 - $80,000 per year

    Qualifications:Bachelor's degree (4 year course)Careful, strong learning ability, good execution, sense of service, sense of responsibility and strong initiative;Preference will be given to those who can speak Mandarin.Have basic procurement knowledge and be familiar with business processes.Proficient in office software (such as Excel) and operating related...

  • Key Account Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $40,000 - $60,000 per year

    Role And Responsibilities·[Account analysis by sales type] Participate in categorization of accounts by their sales type and growth plans based on their target business type.·[Sales activity management] Participate in the management of the feasibility of the sales activities based on the sales/marketing plans aimed at achieving common goals with accounts...