Cloud IT Specialist

3 days ago

Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time

Job description:

  1. Familiarize COMPANY'S CLOUD organizations and processes

  2. Guide partner on how to correctly obtain COMPANY'S CLOUD technical support

  3. Actively respond to, track, and manage partner and their customer requirements and service requests (technical/non-technical), and push customers to resolve customer requirements as soon as possible.

  4. GoCloud Partner Development Building

  5. Proactively assist service partners, software partners and SI partners in their cloud program journey and projects in Company's Cloud

  6. Build relationship with Company's cloud partner engineers

  7. Be the trainer for partners on Company's Cloud products and professional service solutions, capabilities and promotion of Company's cloud certifications.

  8. Project Technical Solution Development

  9. Partner Technical and Service Communication, workshop presentations, assist bidding/service proposal documents

  10. Support the SA on partners POC opportunities.

  11. Participate in the pre-sales technical solution deliverability review, DTRx, and assist the SA in optimizing the project solution, feasibility and technical risk assessment.

  12. Project Delivery Technical Support and Post-sales

  13. Perform remote and on-site cloud support in the partner cloud project delivery and implementation, such as migrate on-premises infrastructure to Cloud, set up the cloud infrastructure, advice our partners and their customers for cloud best practices and etc

Provide technical support and assist our partners for any post sales Cloud-related tasks and be able to respond in a timely manner.

Qualifications: (Work Experience, Years of experience, Communication Skills, Technical Skills)

  • Bachelor's Degree in Electronics Engineering, Computer Engineering, Computer Science, IT or related fields.
  • Certifications related to cloud or others ICT certificate is an advantage
  • Be able to respond urgently when a major accident occurs.
  • Have excellent communication and problem analysis capabilities. Be able to respond to and communicate with customers and partners in a timely manner.
  • Have a good sense of service and are willing to engage in technical service work. Self-motivation, fast learning, and strong problem-solving capabilities;
  • Have good document presentation skills and be good at summarizing and outputting research conclusions.
  • Able to work under high pressure, a quick learner with a passion for cloud technology.
  • Have a strong sense of teamwork and ability to achieve good mutual cooperation with the team.

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