Technical Support

As a Technical Solutions Consultant, you are responsible for bridging the gap between sales and technical teams to ensure successful project implementation and customer satisfaction. You play a key role in the pre-sales process by understanding customer needs, demonstrating product capabilities, and developing technical proposals. Additionally, you serve as...

POSITION PRIMARY PURPOSEAn IT Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in personJob Descriptions:Setting up and configuration of...

Responsible for providing first level technical support services for end users across the enterprise. Reviews and addresses tickets (internal customer concerns and issues) encoded on the helpdesk system. Escalates and endorses tickets to other EIT sections to resolve them, as needed.Qualifications:Bachelor's degree in Information Technology, Computer Science...

Job ResponsibilitiesGleaning Technical Requirements from new customersDemonstrations and Proof of ConceptsWorking with Sales and Technical teams on proposalsPreparing Technical Documents for customers (eg) RFPs, Architecture SolutionsManaging relationships with customers technical team and providing post-sales support as necessaryStaying up to date on...

TECHNICAL SUPPORT SPECIALISTResponsibilities:Address EV charger concerns and escalate to manufacturers when needed.Communicate with customers and technicians using Five9 SoftPhone.Monitor charger performance and escalate issues promptly.Coordinate with manufacturers, service providers, and internal teams.Meet response and resolution time targets.Participate...

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

We're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

Technical Support RepresentativeAs a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceSpecific ResponsibilitiesThe Technical Support Specialist is responsible for day-to-day technical tasks via our...