Technical Support Representative

2 days ago

Taguig, National Capital Region, Philippines Helpware Full time ₱216,000 - ₱324,000 per year

Technical Support Representative

As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance

Specific Responsibilities

  • The Technical Support Specialist is responsible for day-to-day technical tasks via our IT Ticketing system, relating to supporting, installing, maintaining, troubleshooting, and documenting PC hardware, operating systems, software applications, printers, peripherals, and phones for the entire organization.
  • This position can be an entry level but would prefer a min of 2 years desktop support experience. This position may also include low level network, systems, and application administration functions. The position will be remotely based supporting our locations across the U.S.
  • This position will work closely with other team members, end users and hospitality guests to provide technical support, problem resolution and training in person, via telephone or at remote locations. Due to this, the Technical Support Specialist will need to be proficient and comfortable working in a "hands-on", guest-facing capacity in a help desk environment where customer service, thoroughness and excellent communication skills are essential to success.
  • Duties are performed at the direction of and under the supervision of the IT Help Desk Manager and occasionally senior staff members. Some afterhours/weekend support can be expected.
  • Perform other duties as assigned.

Required Soft Skills

  • Proactive approach
  • Empathetic individuals
  • Problem-solving skills
  • Organizational skills
  • Multitasking
  • Required Hard Skills
  • Basic computer skills
  • Excellent verbal and/or written communication skills
  • Basic knowledge of industry-specific software/tools
  • Familiarity with company-specific software/tools

  • Ability to convey technical information clearly

  • Required Education High school diploma or equivalent; additional education in a technical field is a plus.

  • Required Certification Not mandatory
  • Certifications in relevant technologies or products are a plus
  • Required Work Experience 1+ year of experience in a technical support or service role
  • Required Technical Skills Experience working with CRM, any ticket system is preferred

Job Type: Full-time

Pay: Php25, Php27,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Can you start October 15?
  • This will be an onsite training and nesting for 2-3 weeks, then WFH after. Can you commit?
  • What's your previous and expected salary?
  • Are you good with graveyard shift?

Experience:

  • Technical Support Representative: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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