Giver Services Manager

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from TrustBridge Global FoundationJob HighlightsPurposeful and meaningful work

Great work culture and set of corporate values

Be a part of a global team that enables charitable giving

Job DescriptionThe position of Giver Services Manager reports directly to the Director of Giver Services, based in the United States, as well as the Philippines Country Manager. This position has three broad areas of responsibility:To assist and support the Philanthropy and Giver Services Department and the larger Executive Leadership Team with tasks related to grant administration and special projects

To serve our giver and charity clients by supervising the Giver Services Team for the Americas located in the Philippines and potentially other jurisdictions

To assist with the day-to-day operations of the foundation, which largely involves an end-to-end process of donor communications and contributions, charity due diligence, tracking and implementing grant requests from charity clients, post-grant reporting, and relationship management for continued client success and loyalty

The workday would run from 5 PM – 2 AM (Philippine Time) to maximize the overlap with European and US Eastern Time work hours

While this position is predominately work from home, there will be some travel and occasional hybrid work as defined by the needs of the Philippine office and the Philippine Country Manager, the SVP of Operations and the employee.Computer-based work, with regular telephonic meetings and phone interactions

Responsibilities:Ensure TrustBridge's donor and charity clients are delighted with their service, so that all operations run smoothly, efficiently, and effectively despite the rapid growth of the organization. Serve all donors and charity clients through effective communication, making sure that issues and needs are addressed in a timely manner and appropriate solutions communicated with a high level of client satisfaction. Successfully build, support and supervise a new Giver Services Team for the Americas, which will include inside sales (Product Specialist), charity due diligence (Due Diligence and Compliance Specialist) and ongoing charity relationship management (Client Success Specialist), so that all aspects of the charity experience run smoothly and guidelines for service and compliance within the TrustBridge Global Network framework are adhered to.

Coordinate GST workflows and assist with team priorities. Effectually help charity clients with post-grant reporting responsibilities. Assist the Director of Giver Services and the SVP of Operations create efficient process designs, documentation of processes for training purposes and content for the TrustBridge LMS.Liaison with the TrustBridge technology team to optimize GST technology development needs and requests.

Keep our systems and databases organized and up to date. Qualifications (Education, Training & Experience):Bi-lingual in English and SpanishSpiritually mature with a strong calling to this role

Bachelor's degree in business administration or equivalent experience

Three years of experience managing executive-level business matters and team management

Experience in working virtually or with a dispersed executive team

Demonstrated ability to maintain sensitive and confidential information

Ability to manage multiple tasks and rapid change

Excellent organizational skills with strong attention to detail

Proficiency in Microsoft Office Products and the ability to learn new technology platforms

Flexibility and effective time management

Cultural competency and sensitivity in dealing with donors and charities around the world

Excellent verbal and written proficiency in both English and SpanishSuperb interpersonal skills

Team player with great problem-solving abilities

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Customer Service, and Strategy/PlanningIndustriesFinancial Services, Non-profit Organizations, and Technology, Information and Media