Customer Service Manager

4 days ago

Pasay, National Capital Region, Philippines Ayala Corporation Full time $104,000 - $130,878 per year

Anko Customer Service Managers play a critical role in driving store performance long term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day- to-day priorities with long-term growth and development.

Responsibilities

  • Customer Service Managers at Anko play on important role in managing the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh Presentation, Backfill) across the store, to maximize on-show availability and improve customer satisfaction.
  • Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.
  • Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement.
  • Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values ways of working and expected behaviors.
  • Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment.
  • Proficient in financial management, cost control, expense management and supporting overall store profitability.

Qualifications

  • Proficient in business administration tools and technology to manage people, inventory and budgets
  • Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making. Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
  • Confident decision-maker who understands store operations and procedures.

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