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Guest Concierge

2 weeks ago

Paranaque City, Calabarzon, Philippines Private Advertiser Full time $40,000 - $80,000 per year

We are seeking a dedicated and customer-focused Guest Concierge to join our team. The Concierge will be responsible for providing exceptional service to our Junket VIP casino guests, ensuring their comfort, satisfaction, and enjoyment throughout their stay.

Responsibilities:

  • Facilitate transportation bookings for guests and employees.
  • Coordinate hotel bookings and restaurant reservations for guests.
  • Maintain a thorough knowledge of casino amenities, promotions, and special events to provide accurate information and assistance to guests.
  • Maintain confidentiality and discretion regarding guest information and activities at all times.
  • Uphold high standards of professionalism, integrity, and customer service in all interactions with guests and team members.
  • Prepare reports and documentation as required, including guest feedback and service requests.

Requirements:

  • Proven experience in hospitality, customer service, or a related field, ideally within a casino or luxury hotel environment.
  • Exceptional interpersonal and communication skills.
  • Ability to work effectively under pressure, prioritize tasks, and handle multiple responsibilities simultaneously.
  • Proficiency in using computers and software applications related to guest management and reservations.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.