Room Division Manager

2 days ago

Quezon City, National Capital Region, Philippines Privato Hotel Full time ₱420,000 per year

SPECIFIC DUTIES AND RESPONSIBILITIES

Operational Management:

Oversee day-to-day operations of the front office, housekeeping, concierge, and guest services departments.

Ensure smooth check-in and check-out procedures.

Coordinate room assignments, occupancy levels, and special guest requests.

Monitor the cleanliness, maintenance, and presentation of guest rooms and public areas.

Staff Management:

Lead, train, and motivate teams across the rooms division.

Conduct performance evaluations and provide coaching and feedback.

Schedule staff to ensure coverage while controlling labor costs.

Guest Relations:

Resolve guest complaints promptly and professionally.

Ensure a high level of guest satisfaction through service excellence.

Implement and uphold customer service standards and protocols.

Financial Management:

Assist in preparing and managing the rooms division budget.

Monitor and control operational costs and expenses.

Analyze revenue reports, occupancy rates, and KPIs to improve profitability.

Compliance and Safety:

Ensure compliance with health and safety, sanitation, and legal regulations.

Implement and monitor hotel policies and procedures within the division.

Strategic Planning:

Participate in planning and forecasting room revenues.

Develop and implement departmental goals aligned with the hotel's objectives.

Collaborate with other departments to ensure a seamless guest experience.

Qualifications

Education: Bachelor's degree in Hospitality Management, Hotel Administration, or a related field preferred.

Experience: 3–5 years in hotel operations with at least 2 years in a supervisory or management role within the rooms division.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

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