Guest Service Agent

2 days ago

Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱250,000 - ₱500,000 per year

Be the face of heartfelt hospitality.

As a Guest Services Agent, you'll handle front desk operations, including reception, cashiering, guest relations, and reservations. This multi-functional role offers cross-training across key hotel departments.

Key Responsibilities:

  • Welcome guests and manage check-in/check-out
  • Process payments and foreign exchange transactions
  • Assist with guest inquiries, requests, and feedback
  • Promote hotel offers and upsell services
  • Support other departments (Concierge, Reservations, F&B) as needed
  • Ensure accurate reports and smooth shift transitions

What We're Looking For:

  • Friendly, professional, and service-oriented
  • Strong communication and attention to detail
  • Willing to work flexible shifts (AM/PM/Midnight)
  • Hotel or customer service experience is a plus

Grow your hospitality career with Dusit.

Apply now and make every guest feel at home.

Job Type: Full-time

Benefits:

  • Employee discount
  • Health insurance
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Guest Service Agent: 2 years (Required)

Work Location: In person

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