Concierge Supervisor

2 days ago

Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

We're looking for a Concierge Supervisor to oversee and support the daily operations of the Concierge team. Under the guidance of the Front Office Manager, this role ensures guests receive prompt, courteous, and knowledgeable service, while supervising staff performance, transportation services, and guest requests.

Key Responsibilities:

  • Supervise and schedule Concierge staff
  • Ensure prompt, personalized guest assistance and service delivery
  • Oversee hotel transportation services, including shuttle and airport transfers
  • Monitor guest mail, parcels, messages, and delivery accuracy
  • Maintain updated hotel and local information for guest inquiries
  • Promote hotel services, especially F&B outlets
  • Prepare daily reports and coordinate with other departments
  • Conduct regular inspections (lobby, transport, airport reps)
  • Train team members and recommend recognition or improvements

Qualifications:

  • Previous Front Office or Concierge experience
  • Strong leadership and communication skills
  • Organized, guest-focused, and detail-oriented
  • Familiarity with local attractions and transport options is a plus

Lead with service. Supervise with care.

Join our team and help deliver exceptional guest experiences.

Job Type: Full-time

Benefits:

  • Employee discount
  • Health insurance
  • Life insurance
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Concierge Supervisor: 3 years (Preferred)

Work Location: In person

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