HR Operations Team Lead

Command Data, Inspire Your Team, Excel

Step into the heartbeat of HR operations, where every data point tells a story and every transaction shapes global workforce success. Master HR analytics, and ensure flawless people processes all from the Philippines. Elevate your career on a worldwide stage and transform HR data into strategic impact.

What You'll Do in This Role

As HR Operations Team Lead, you oversee employee data accuracy, manage HR transactions, and lead a team of Data Management Specialists. You ensure data integrity, support compliance, and drive process improvements that empower global HR decisions and workforce excellence.

Career Snapshot

Employment Type: Full Time

Shift: Day Shift, Weekends Off

Work Setup: Hybrid, Makati

Why This Role Matters

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Day shift schedule
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Your Expertise in Action

• Bachelor's degree in HR, Business Administration, IT, or related field
• 8+ years of HR Operations or HR Data Management experience, with at least 3 years in a lead or supervisory capacity
• Strong proficiency in Excel/Google Sheets (Pivot Tables, VLOOKUP, INDEX-MATCH)
• Experience with HRIS or HCM systems (e.g., Workday, SuccessFactors, Oracle, Sprout, or internal HCM tools)
• Strong analytical, documentation, and problem-solving skills
• High attention to detail and commitment to data accuracy and confidentiality

What You'll Do

Team Leadership and Work Allocation

• Lead, coach, and develop a team of Data Management Specialists to ensure consistent and high-quality output
• Assign and monitor daily transaction workloads (PANF, regularization, updates, redeployment, etc.)
• Conduct performance reviews, skill assessments, and regular coaching sessions
• Ensure adequate team coverage during peak cycles and payroll periods

Data Maintenance and Transaction Processing

• Oversee end-to-end processing of employee data updates in the HRIS/HCM and internal systems
• Ensure accuracy of employee demographic data, job data, compensation details, organizational assignments, and employee status changes
• Validate that all data entries follow established authorization and approval workflows
• Drive zero-error standards in payroll cut-off data submissions

Reporting and Data Quality Assurance

• Review and validate workforce dashboards and recurring HR reports (headcount, movements, attrition, masterlist, etc.)
• Perform periodic data audits to ensure completeness, accuracy, and compliance with policies
• Monitor and resolve discrepancies, data integrity issues, and cross-system mismatches

Stakeholder Coordination and Escalation Handling

• Serve as primary escalation point for data-related concerns raised by PBPs, Payroll, Service Delivery, etc.
• Coordinate with IT/HRIS for technical fixes, system enhancements, or workflow updates
• Support internal and external audits with required data summaries and documentation

Process Improvement and Governance

• Identify root causes of recurring data or processing issues and lead corrective/preventive actions
• Update standard operating procedures (SOPs) and training materials
• Participate in or lead testing for HRIS enhancements, migrations, and process automation initiatives

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra