HR Operations Team Lead

Lead with Integrity in the Global People Operations Arena

Step into the heartbeat of global HR operations. Lead elite offboarding teams, streamline high-volume processes, and collaborate across international functions. Elevate your career on a world stage, mastering compliance, precision, and operational excellence-all while shaping employee experiences that resonate globally and position you among the top 1% of HR leaders.

What You'll Do

Be part of our team as an HR Operations Team Lead and take charge of offboarding processes for a global organization. You'll lead a skilled team, ensure compliance and accuracy, and collaborate with international stakeholders to provide a professional and seamless transition experience.

Career Snapshot

Employment Type: Full-time

Shift: Day shift, Weekends Off

Work Setup: Hybrid, Makati

Global Career Benefits

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What We're Looking For

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field
• 8 years of HR Operations experience, with at least 3 years in a supervisory or lead role, preferably in Shared Services / BPO environment
• Strong working knowledge of Philippine labor standards related to separation, clearance, and final pay
• Experience handling high-volume transactional HR operations
• Proficient in MS Excel / Google Sheets and HRIS/HR ticketing systems
• Excellent communication, stakeholder management, and problem-solving skills
• Strong attention to detail, confidentiality, and process discipline

Your Key Responsibilities

• Team Leadership and Performance Management
• Lead, mentor, and develop a team of Offboarding Specialists to ensure high-quality service delivery
• Assign workload, monitor daily transactions, and ensure adequate coverage during peak periods
• Conduct regular coaching sessions, performance reviews, and skill development initiatives
• Support the hiring, onboarding, and capability development of team members
• Stakeholder and Cross-Functional Coordination
• Coordinate with People Business Partners, Operations, Payroll, IT, Admin, and Legal to ensure smooth handoffs and timely completion of offboarding tasks
• Communicate timelines, requirements, and case progress to stakeholders and leaders
• Attend alignment meetings and operational coordination discussions as needed
• Compliance, Risk Management, and Controls
• Ensure adherence to labor laws, statutory requirements, data privacy standards, and internal policies
• Oversee proper documentation, audit readiness, and secure record management
• Identify operational risks such as pending receivables and unreturned assets and drive mitigation actions
• Implement corrective and preventive actions based on audit findings or recurring issues
• Continuous Improvement and Reporting
• Review trends in offboarding volume, SLA adherence, and employee feedback to identify process gap
• Recommend and lead process improvements, system enhancements, and workflow optimization
• Prepare dashboards, monthly scorecards, and leadership reports on team performance, volume, and risk metrics

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra