client support specialist

2 days ago

Taguig, National Capital Region, Philippines AIS MANILA INC Full time ₱300,000 - ₱600,000 per year

Role Overview:

· Assisting clients with their Australia visa applications

· Communicating and consulting clients on their eligibility for Australia visa programs

· Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs

· Monitoring and communicating the progress of clients' application status and ensuring all documents are valid and/or updated

· Respond to client queries promptly during the application process

· Taking ownership of clients' applications from initiation to visa outcome

· Submission of clients' applications with accurate and complete information and documentation in a timely manner

· Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs

· Be the subject matter expert in Australia visa programs

· Continuous research on Australia migration policies and assessing the impact on the company and clients

· Maintaining the company's data library for seamless retrieval and reference to client files

· Expeditiously manage client complaints and feedback with the goal of client satisfaction in the company's service standards

Skills and Competencies:

· Bachelor's Degree and above

· Excellent command of spoken and written English

· At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry

· Superb attention to detail and accuracy

· Strong multi-tasking and organizational skills

· Demonstrate a professional, proactive, and mature demeanor

· Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team

· Knowledge of Australian temporary and permanent visa programs (e.g., TSS, 189, 190, 491)

· Experience with ImmiAccount and SkillSelect platforms is highly desirable

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