Business Operations Lead

About Permit HealthAt Permit ), we're making it easier for anyone to start and scale new healthcare businesses by simplifying compliance. Our clients support over 2 million patients lives across the US, managing over $10 billion in annual medical spend. We support leading national groups funded by General Catalyst, Sequoia, Khosla Ventures Kleiner Perkins, Stanford and others. Overall, we make it much faster and less expensive for new healthcare groups to start and scale. That helps more people innovate in healthcare—and more patients receive affordable care.About our teamOur leadership previously founded and led a national digital health company, Songbird Therapy (Kleiner Perkins, >$15M raised), with a team of 120+ employees across the US and that sold to a 2,000-person incumbent. (Permit is still in stealth, so we haven't published much on our business externally.)About the roleThe Permit business is growing very quickly, with leading healthcare companies as customers Our team is regularly doubling. With this growth, we're looking for an individual to step up as Business Operations Lead, working with and reporting directly to our CEO to lead help lead our operations teams to reach the next 10x of scale. Some of these responsibilities would include:Lead our Business Operations team, which builds automations and drives process improvements across our company. This includes people management responsibilities.Lead, at various points where needed, distinct Operations teams (including Client Success, Compliance Operations, Business Operations, People Operations, Growth Operations, and others). People manage, mature teams, and build lasting systems on our top company priorities while we hire dedicated leadership on a team.Hire and onboard new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our existing Ops organization.Work with our team to build processes, structures, systems, and automations to help us work more effectively and reach the next 10x of scale.Own important cross-functional projects that are leadership's top priority. You'll be working directly with our CEO, working closely together to scale our business.Help build rigorous systems to help us effectively scale (KPIs, performance management systems, software adoption, etc).Help set roadmap for our Product and Engineering efforts, clarifying the highest priority ops experiences to productize. Give product definition to nebulous problems, so we can build with clarity.Serve as a member of the company leadership team, help solve the most important issues and set strategy across the company.Inspire the team with the example of your leadership, drive, grit, empathy, resilience and high-velocity execution.About youExcellent spoken and written communication skills.Operational excellence: You have a extremely high volume of what you get done on any given day.Excellent leadership skills, and demonstrated ability to inspire a team.Talent magnetism: great people want to work with you.Self-motivated, resourceful and quick to take initiative in ambiguous situations.Strong attention to detail and track record for getting the details right.Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best.)Excited by a fast-paced, startup culture where you'll navigate ambiguity and solve big problems, with very high autonomy.Talent for identifying process improvement opportunities and creative ways to better structure operations.Interest in working in healthcare and helping healthcare innovation flourish.An eye for identifying process improvement opportunities and creative ways to better structure operations.5+ years of experience in a business operations, management consulting, product, strategy and operations, product operations or related roles.Preference for US hours.What we offerHighly competitive salary and equity (we want you to share in our growth)Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).Hybrid work setup.Paid holidays and vacation time; paid sick time.Comprehensive healthcare coverage, so you feel your best.Culture of mentorship, learning, independence, and critical-thinking.