Provisioning Specialist

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary:

The Provisioning Specialist ensures timely delivery of orders and proactively communicates with Pax8 partners with order encounter delays. They follow processes for manual provisioning and known API errors, as well as communicate with internal and external stakeholders. The Specialist learns new skills on the job and documents processes for consistent delivery.

This role is based in Makati City, Metro Manila. Employees are expected to work onsite.

Essential Responsibilities (includes, but is not limited to):

• Communicate with internal and external stakeholders the reason for any delays and set expectations for resolution.
• Resolve API errors on automated orders.
• Follow processes to manual provision orders for a sub-set of products.
• Document solutions on any new errors.
• Report trending provisioning errors to Management.
• Collect or update data within projects.
• Support new team members by providing training on processes and being a point of contact for initial questions.
• rive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programms, receiving peer or manager coaching, taking on stretch projects or on the job training.

Ideal Skills, Experience, and Competencies:

• At least two (2) years' experience in a technical and/or customer service environment.
• Creative problem-solving skills combined with the ability to provide quick resolutions to problems.
• Previous experience working in a ticket management system or using an OMS tool.
• Highly organised detail-oriented with an ability to prioritise and handle multiple tasks and projects simultaneously.
• Ability to grasp complex ideas and change direction quickly in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to communicate at all levels.

Why join Pax8?

At Pax8, we recognise that our greatest assets are our people. We're committed to supporting your professional and personal well-being, offering a comprehensive benefits package designed to empower your success:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Develop Your Expertise with Paid Certifications: Gain valuable industry-recognised certifications, fully funded by us, to enhance your skills and expand your professional capabilities.
• Connect and Contribute: We believe in building a strong community. Our donation matching program, DEI-B events, and employee resource groups create an inclusive environment to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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