Automation Specialist – GenAI

2 days ago

Makati City, National Capital Region, Philippines Atos Full time

Role: Automation Specialist

Location: Makati City

Work Setup: Hybrid

Hire Type: Project Based (6 mos. initial contract with high chance of being absorbed)

Role Overview

We are looking for an experienced
Automation Specialist
to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation. The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a strong background in scripting, infrastructure automation, and workflow orchestration.

Key Responsibilities

GenAI & Agentic AI Automation

  • Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
  • Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
  • Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
  • Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.

Automation & Scripting

  • Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
  • Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
  • Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.

Workflow Orchestration

  • Build business process automation using Power Automate and Microsoft 365 tools.
  • Integrate platforms such as ServiceNow, Teams, and Intune to streamline workflows and notifications.

Monitoring & Optimization

  • Track system performance and user experience metrics.
  • Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement

  • Create technical documentation, SOPs, and user guides.
  • Train IT staff and end users on new tools, workflows, and AI capabilities.

Required Skills

  • Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar)
  • Hands-on knowledge of agentic AI design and orchestration
  • Strong scripting skills in PowerShell, Python, and Terraform
  • Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices
  • Proficiency in Microsoft 365, Intune, Azure, and Active Directory
  • Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

  • Microsoft Certified: Azure AI Fundamentals
  • OpenAI Developer Certification or equivalent
  • Agentic AI Automation Specialist certification
  • Microsoft Certified: Modern Desktop Administrator
  • HashiCorp Certified: Terraform Associate
  • Experience with ServiceNow and endpoint management tools
  • Understanding of Agile and ITIL frameworks

Soft Skills

  • Customer-focused mindset with a passion for improving user experience
  • Strong analytical and problem-solving abilities
  • Ability to work independently and collaborate across teams

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