Implementation Consultant

1 week ago

Ayala Alabang, National Capital Region, Philippines Proactis Full time ₱900,000 - ₱1,200,000 per year

About Proactis

Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Proactis' end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.

Job Purpose

The Implementation Consultant at Proactis is responsible for delivering and supporting customer implementations across the Proactis Source-to-Pay suite of modules, including Sourcing, Supplier Management, Contract Management, Marketplace, Purchase-to-Pay, Accounts Payable Automation, Invoice Capture, and Spend Analytics. This role ensures successful configuration, training, testing, and go-live of customer projects, serving as a primary contact for both customer teams and internal stakeholders throughout the delivery lifecycle.

Key Responsibilities

  • Configure and implement Proactis Source-to-Pay modules based on customer requirements, ensuring alignment to best practice and compliance standards.
  • Facilitate requirements workshops, customer training sessions, and project delivery activities to maximise engagement and user adoption.
  • Support User Acceptance Testing and guide customers through go-live and post-deployment phases, resolving issues effectively within agreed SLAs.
  • Maintain accurate project documentation including configuration records, training materials, and change logs.
  • Provide ongoing support to customers and collaborate with other teams (Customer Success, Support, Sales, Product Management) to ensure project success and continuous improvement.
  • Communicate regularly with stakeholders regarding progress, risks, and deviations from project plans.
  • Adhere to project budgets, timelines, and quality standards, escalating risks and managing changes via appropriate forums.

Behaviours/Core Values

  • Demonstrates adaptability and willingness to challenge processes in a dynamic SaaS environment.
  • Communicates clearly and confidently with customers, colleagues, and partners at all organisational levels.
  • Works collaboratively as part of a motivated and supportive delivery team.
  • Exhibits attention to detail and consistency in documentation, configuration, and customer interactions.
  • Acts with integrity and credibility, representing Proactis and its core values at all times.
  • Proactively seeks to continuously improve skills and contribute to team knowledge-sharing and customer value.

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