Customer Care Representative

5 hours ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱396,000 per year

Key Responsibilities:

  • Handle inbound and outbound calls related to mortgage servicing.
  • Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Educate customers on mortgage processes, policies, and available options.
  • Document all customer interactions accurately in the system.
  • Collaborate with internal departments to ensure prompt resolution of issues.
  • Maintain compliance with federal and state mortgage servicing regulations.
  • Meet performance metrics including call quality, customer satisfaction, and productivity.

Main Qualifications:

  • College level or graduate (required)
  • Minimum 1 year BPO experience in billing or financial accounts (required).
  • Excellent English communication skills
  • Strong attention to detail, analytical thinking & problem-solving skills
  • Basic computer navigation skills
  • Experience in billing and collections is a plus

Job Types: Full-time, Permanent

Pay: Up to Php33,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total Billing experience in BPO international set-up:
  • Unemployed:

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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