Customer Care Representative

2 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱396,000 per year

Key Responsibilities:

  • Handle inbound and outbound calls related to mortgage servicing.
  • Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Educate customers on mortgage processes, policies, and available options.
  • Document all customer interactions accurately in the system.
  • Collaborate with internal departments to ensure prompt resolution of issues.
  • Maintain compliance with federal and state mortgage servicing regulations.
  • Meet performance metrics including call quality, customer satisfaction, and productivity.

Main Qualifications:

  • College level or graduate (required)
  • Minimum 1 year BPO experience in billing or financial accounts (required).
  • Excellent English communication skills
  • Strong attention to detail, analytical thinking & problem-solving skills
  • Basic computer navigation skills
  • Experience in billing and collections is a plus

Job Types: Full-time, Permanent

Pay: Up to Php33,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total Billing experience in BPO international set-up:
  • Unemployed:

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

  • Customer Care Representative

    7 days ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    We areseeking a dedicated Customer Care Representative to join our team in Cebu Central Visayas. This full-time role will have you playing a vital part in providing exceptional customer service and support to our valued clients. Whether you're handling inbound inquiries, resolving issues, or providing product information, your passion for helping others will...

  • Customer Care Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc Full time ₱15,000 - ₱30,000 per year

    Stark Asia Solutions Inc is hiring a Full time Customer Care Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningSaturday: EveningSunday: EveningWorking rights required for this roleThis is an...

  • Medical Sales Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Biomedica Health Care Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionBiomedica Health Care Inc. is a distributor of high-end medical equipment from renowned brands such as Fisher & Paykel Healthcare, Linet, Metro, Bovie, Briggate Medical Company, and Promotal. We specialize in providing top-quality medical devices to healthcare facilities, ensuring superior care for patients. Our commitment to excellence...

  • Customer Care Representatives

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Care Representatives. This full-time role will be based in Iloilo City, Iloilo. As a Customer Care Representative, you will be the first point of contact for our clients, providing exceptional service and support to help build and maintain strong customer...

  • Customer Success Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Abby Care Full time ₱900,000 - ₱1,200,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱250,000 - ₱500,000 per year

    CastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding and we are looking for a talented individual to fill the Customer Service Representative role.The Customer Service Representative (CSR) serves as the frontline contact for customers, handling inbound and outbound calls related to service...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines GDV Business Services Co. Full time ₱30,000 - ₱37,000 per year

    HIRING: Customer Service Representative (CSR) – Financial and Sales account Voice or nonvoice accountLocation: Cebu City (Onsite)Compensation: Up to ₱ 37,000Join our growing team and build a rewarding career in the Customer Service Representative, you'll handle client inquiries, billing concerns, and account support while providing excellent customer...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱216,000 - ₱324,000 per year

    Join Our Growing Team as a Customer Service Representative Location: Cebu IT Park Salary: Up to ₱27,000/month Open to: Fresh Graduates & Experienced ProfessionalsAbout Us:We're a forward-thinking company based in the heart of Cebu IT Park, and we're on the lookout for motivated Customer Service Representatives to help us deliver top-tier service to our...

  • Customer Support Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Select VoiceCom Full time ₱15,000 - ₱30,000 per year

    What you'll do:As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.Responsibilities include:Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cardsAssisting clients in understanding their target copay and available...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines SSG Full time ₱24,000 - ₱324,000 per year

    Urgently Hiring With or Without Experience for our International Voice Account Location: Skyrise, Cebu CitySalary: Earn as much as P24,000 + P5,000 sign-on bonus* As a Customer Service Representative, you will be our friendly voice, engaging with customers to provide top-notch support and assistance. From answering inquiries to resolving complaints, you'll...