Customer Care Representative

1 hour ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱700,000 - ₱1,400,000 per year

About the role

Are you a customer service superstar looking for a dynamic role with a leading global technology company? We are seeking passionate Customer Care Representatives to join the team in Cebu Central Visayas on a full-time basis.

In this role, you will be the friendly voice that connects our customers to the support they need. Your strong communication skills and ability to provide exceptional service will be essential in ensuring our customers have a positive experience every time they reach out.

What you'll be doing

  1. Responding to inbound customer inquiries across multiple communication channels including phone, email, and chat
  2. Troubleshooting customer issues and providing timely resolutions
  3. Maintaining detailed records of customer interactions and escalating complex cases as needed
  4. Contributing to a positive team environment and collaborating with colleagues to share best practices
  5. Adhering to all company policies and procedures to deliver a seamless customer experience

What we're looking for

  1. Excellent communication skills with a friendly and professional telephone manner
  2. Strong problem-solving abilities and a commitment to providing outstanding customer service
  3. Ability to work well under pressure and adapt quickly to change
  4. Flexible schedule with the ability to work shifts, including evenings and weekends

Apply now to become a Customer Care Representative

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