Customer Care Representatives

2 weeks ago

Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Care Representatives. This full-time role will be based in Iloilo City, Iloilo. As a Customer Care Representative, you will be the first point of contact for our clients, providing exceptional service and support to help build and maintain strong customer relationships.

What you'll be doing

  • Respond to incoming customer inquiries and requests via phone, email or chat channels
  • Provide accurate and timely information to customers
  • Handle customer complaints and concerns with professionalism and empathy
  • Identify and escalate complex issues to the appropriate team
  • Maintain detailed records of customer interactions
  • Contribute to the continuous improvement of customer service processes and policies

What we're looking for

  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proactive and customer-oriented mindset
  • Ability to remain calm and focused under pressure
  • Proficiency in both written and spoken English
  • No prior experience required, as full training will be provided

If you're excited about the prospect of joining our team, we encourage you to apply no

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