Customer Care Representative

8 hours ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱250,000 - ₱500,000 per year

We areseeking a talented Customer Care Representative to join our team in Cebu City. In this full-time position, you will be responsible for delivering exceptional customer service and support, ensuring our clients receive the highest level of care and attention.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email, or chat channels
  • Resolving customer issues and complaints in a professional and empathetic manner
  • Providing accurate information and guidance to customers on our products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to improve our customer experience and provide feedback to the team
  • Collaborating with cross-functional teams to ensure seamless customer support

What we're looking for

  • Strong communication and active listening skills, with the ability to interact with customers from diverse backgrounds
  • Excellent problem-solving and decision-making abilities to handle customer inquiries effectively
  • Previous experience in a customer service or call centre role, preferably in the call centre and customer service industry
  • Proficiency in English, both written and verbal
  • A genuine passion for delivering exceptional customer experiences and a commitment to continuous improvement

If you are excited by the prospect of joining our dynamic team and contributing to our mission, we encourage you to apply now.

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