Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱250,000 - ₱500,000 per year

CastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding and we are looking for a talented individual to fill the Customer Service Representative role.

The Customer Service Representative (CSR) serves as the frontline contact for customers, handling inbound and outbound calls related to service follow-ups, account inquiries, collections, and customer satisfaction surveys. The role ensures accurate information delivery, timely resolution of concerns, and compliance with regulatory standards while maintaining a high level of professionalism and customer care.

Competencies

  • Call Handling: Handles inbound/outbound calls using scripts, regulatory requirements, and quality standards
  • CRM and Systems Knowledge: Accurately documents interactions and updates accounts using platforms (e.g., Salesforce, Zendesk, HubSpot)
  • Data Entry & Typing: Maintains efficiency with typing speed (30–50 wpm) and accurate data input
  • Negotiation (Collections Support): Engages in payment negotiation and account handling where applicable
  • Administrative Support: Assist in updating customer contact information to ensure successful follow-up.
  • Effective Collaboration: Reach out to the right process owners to clarify their understanding of a process or express a request

Qualifications

  • High school Graduate (minimum), Senior High or College Undergraduate or Graduate
  • 1 - 2 years experience in a call center or phone-based customer service role
  • Experience in debt collection and customer service role is an advantage
  • Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
  • Familiarity with outbound call and inbound call campaigns
  • Data entry and typing skills of 30-50 wpm
  • Multilingual communication skills (Bisaya, Tagalog, English)

Work Schedule: Monday to Friday (8:00 am to 5:00 pm)

Location: Avenir Bldg., Archbishop Reyes, Luz, Cebu City, Cebu

When you join the SKYGO family, you become a part of our dynamic and growing family as we continue to search for a competent, passionate, and happy colleague who will help us deliver the company's brand promise:

The Best for You

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