Operations Supervisor

2 days ago

Iloilo City, Western Visayas, Philippines RELX Group Full time $40,000 - $80,000 per year

Accountabilities:

  • Lead a multi-functional team of Customer/Technical Support representatives to deliver on operational objectives
  • Track and analyze team performance data to drive performance improvements and operational excellence
  • Analyze customer feedback to enhance customer experience
  • Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
  • Foster proactive relationships with supported business units
  • Promote continuous learning and upskilling of self and team members
  • Conduct regular operations reviews and execute agreed action items
  • Manage multiple projects and reprioritize as needed
  • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
  • Develop and implement support plans to meet service level objectives and manage day-to-day operations
  • Ensure team performance meets quality, volume, and timeliness goals

Qualifications:

  • Must possess at least a Bachelor's/College Degree in any field or equivalent business unit experience (LexisNexis Global Customer Operations – customer facing)
  • Experience in working cross-functionally to create high performing operations
  • Experience in client-facing organization and in delivering world class customer service
  • Ability to work under pressure and manage multiple priorities
  • Strong customer-centric mindset and ability to act on customer feedback
  • Strong organizational skills with keen attention to detail
  • Strong analytical, quantitative and deductive reasoning skills
  • Strong sense of ownership relating to tasks and responsibilities
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months

Must not have any Attendance and Punctuality issues in the past 12 months

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.

  • Restaurant Supervisor

    2 days ago

    Iloilo City, Western Visayas, Philippines Delightful Enterprises OPC Full time $40,000 - $60,000 per year

    Job Title: Restaurant SupervisorLocation: Iloilo CityEmployment Type: Full-timeJob SummaryThe Restaurant Supervisor oversees the daily operations of the restaurant, ensuring excellent customer service, smooth workflow, and compliance with company standards. This role is responsible for supervising staff, maintaining quality food service, and assisting in...

  • Branch Supervisor

    2 days ago

    Iloilo City, Western Visayas, Philippines But First, Coffee Inc. Full time $40,000 - $60,000 per year

    As a Branch Supervisor you are responsible with:Lead the team in achieving sales targets and ensuring excellent branch performance.Oversee daily operations and promptly report concerns or issues to management.Coordinate with other departments and the social media team to support smooth operations, menu availability, delivery updates, and customer...

  • Sales Supervisor

    2 days ago

    Iloilo City, Western Visayas, Philippines 5S Distributors, Inc. Full time $50,000 - $100,000 per year

    Job Summary:The Sales Supervisor is responsible for overseeing the daily operations of the sales team, ensuring that sales targets are met, and supporting the growth and development of the sales department. This role involves guiding and mentoring sales specialist, managing client relationships, and implementing effective sales strategies. The Sales...

  • Operations Supervisor

    6 days ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    AccountabilitiesLead a multi-functional team of Customer/Technical Support representatives to deliver on operational objectivesTrack and analyze team performance data to drive performance improvements and operational excellenceAnalyze customer feedback to enhance customer experienceCollaborate cross-functionally and related departments to drive innovation...

  • hr supervisor

    2 days ago

    Iloilo City, Western Visayas, Philippines Facilities Servisys Inc Full time ₱264,000 per year

    Job Summary:The Human Resources Supervisor oversees the daily operations of the HR department, ensuring compliance with company policies and employment laws. This role supervises HR staff, supports talent acquisition, employee relations, performance management, training, and benefits administration. The HR Supervisor plays a key role in fostering a positive...

  • Food & Beverage Supervisor

    7 hours ago

    Iloilo City, Western Visayas, Philippines Richmonde Hotel Iloilo Full time ₱104,000 - ₱130,878 per year

    F&B Supervisor responsibilities include:The F&B Supervisor shall read communications logbook and email for any endorsement and recently issued memorandum.Check restaurant's physical set-up, lighting and air-condition. Ensures cleanliness of the outlet at all times.Ensure that all equipments are in good condition. Reports to concerned department for any...

  • Operations Manager

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Operations SupervisorThe ideal candidate for this role will have a strong background in operations management and excellent leadership skills. He or she will be responsible for overseeing the day-to-day activities of a small to medium-sized team, ensuring that tasks are completed efficiently and effectively.This is a dynamic role that requires adaptability...

  • Forklift Operator

    2 days ago

    Iloilo City, Western Visayas, Philippines RL Royal Prime Construction Company - Leganes Full time ₱150,000 - ₱300,000 per year

    Job responsibilitiesUnloading of Materials from incoming vehicles and stacking them to assigned placesIdentify damages & report shortages or quality deficienciesTransport cement from pallet to bulkInspect machinery to determine the need for repairsOther tasks assigned by Immediate SupervisorWhat we're looking forCollege level or High School LevelMinimum of 2...

  • Store Supervisor

    2 days ago

    Iloilo City, Western Visayas, Philippines Cha Tuk Chak PH Full time ₱150,000 - ₱300,000 per year

    Oversee all front and back of the house operationsEnsure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionallyMaintain quality control for all food and beverage servedAnalyze staff evaluations and feedback to improve the customers' experienceResponsible for POS machine maintenance and...

  • Manager I, Operations Mgmt

    3 days ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    OverviewThis role needs to strike and achieve a good balance in the following areas of focus:Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.Strategic Partnership – contribute to management team's strategic decision-making, develop, and align strategies with the business.Change Agent –...