IT CRM Build Consultant

2 weeks ago

Manila, National Capital Region, Philippines VISEO ASIA Full time

Responsibilities:

  • Interactions with central IT team, central business and local business users
  • Workday split = 25% design, 25% IT CRM project management and 50% technical configurations (SQL, GCP, Adobe Campaign...)
  • Gather needs, business analyse
  • Kick off & project management
  • Design the CRM and technical assets,
  • Write specifications and design documentation
  • Support & follow the development team in the build process
  • Ad hoc developments and configurations
  • Perform technical & integration test (UAT, end-to-end), write the testing cases
  • Manage the go live, monitoring
  • Onboard the roll out team
  • Datawarehouse SQL/json
  • GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)
  • Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)

Profile:

  • From 5 years of experience in CRM context (architecture, data model design & specifications writing, integration flows)
  • Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)
  • Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud
  • Experience on Google Cloud Platform & Bigquery
  • Experience Retail Industry knowledge with ecommerce and loyalty use cases
  • Project documentation, Confluence, ServiceNow
  • Full hands-on experience on CRM tools (Salesforce or Adobe)
  • Mastery of SQL to query and leverage the DWH, GCP & Adobe databases
  • Mastery of APIs, flat file transfer, Postman integrations
  • JavaScript experience
  • Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables
  • Anticipate potential impacts: omnichannel, GDPR…
  • Consulting posture and communication with both IT teams and Marketing business users
  • Friendly mindset to onboard the teams on your projects and meet deadlines
  • Fluent in English

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