CRM Lead

2 weeks ago

Manila, National Capital Region, Philippines Wipro Full time ₱900,000 - ₱1,200,000 per year

Job description:

͏

Roles and responsibilities


• Design and develop systems to support business and technical requirements in CRM platform


• Work with customer stakeholder to analyse business requirements, define functional specifications, and consult with clients on operational uses of the CRM platform


• Responsible for owning and delivering software enhancements, minor projects, defect resolutions and integration of features in Dynamics 365


• Minimum 5 years of experience in configuration and customization of Microsoft Dynamics CRM 365


• Identify design problems and devise elegant solutions across technologies. Take a user-centred approach and rapidly iterate.


• Experience in Agile development experience.


• Strong analytics and problem-solving skills, interpersonal and teamwork skills. Sensitive to working in a multicultural environment.


• Must have strong communication skills and be comfortable in liaising with client stakeholders


• Independently drive a team of developers to deliver the overall solution; Should have working knowledge leading offshore teams from onshore


• Ability to work effectively under stress and to juggle multiple priorities within tight deadlines.

Required Qualifications


• Strong industry and product knowledge in Microsoft Dynamics CRM 365


• Good understanding of OO (Object Oriented) programming.


• Excellent knowledge of SOA based architecture REST/SOAP.


• Proficiency in C#, .Html ,jQuery, JSON, JavaScript, JavaScript Frameworks, Model Binding, and Asynchronous programming.


• Good understanding of SSRS and CRM Reports


• Good understanding of integrations with Dynamics CRM


• Azure tools and technologies


• Power platform exposure is a must have with strong experience in power automate, canvas app/Model driven apps

Optional Qualifications


• MS Dynamics CE experience (Certifications a plus).


• Experience designing and implementing systems that integrate with .NET application's API.


• Proficiency in MVC framework and techniques.


• Skills in web services, XML, HTML5, SharePoint, SSIS, SSRS, MVC.

͏

Deliver

No.
Performance Parameter
Measure
1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Profile description:

MS Dynamic 365

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