Onboarding Manager

Redefine How Talent Thrives Across the Globe

Turn every first day into a world-class experience. In the fast-paced outsourcing industry, onboarding is more than paperwork-it's the launchpad for global careers. Here, you'll guide talent across borders without leaving the country, elevate processes, and build a future where your expertise shapes the success of international teams.

What You'll Do

Be part of our client's team as an Onboarding Manager, where you'll oversee the full onboarding lifecycle-from pre-boarding to integration-while driving operational excellence, fostering collaboration, and delivering a world-class employee experience.

Role Snapshot

Employment type: Full-time

Shift: Shifting

Work setup: Hybrid, Ortigas/Makati

What's in It for You

• Competitive salary package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Metro Manila (easy access to MRT stations, restaurants, and banks)
• Fully customized Emapta laptop with peripherals
• Salary advance program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Training Calendar)
• Free 24/7 access to office gyms in Ortigas and Makati with a physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Need to Succeed

Education:

• Bachelor's degree in Human Resources, Business Administration, or related field

Experience:

• 6-8 years in Human Resources, focused on HR operations and employee lifecycle management
• At least 2 years in a leadership/managerial role, preferably in HR or onboarding operations
• Background in fast-paced, high-growth, or multinational organizations (BPO, tech, healthcare, or shared services)

Knowledge and Skills:

• Strong expertise in onboarding and employee lifecycle management
• Familiarity with HR systems
• Excellent organizational and project management skills
• Strong communication and interpersonal abilities
• Data analysis and reporting skills to drive insights
• Knowledge of labor laws and HR compliance
• Process-driven mindset with a continuous improvement focus
• Ability to lead, mentor, and set clear performance goals
• Experience managing cross-functional relationships

Your Key Contributions

Onboarding Management

• Oversee the entire onboarding lifecycle from pre-boarding to full integration of new employees
• Manage records of pre-employment requirements, reference/background checks, medical examinations, and document submissions
• Review and align with the onboarding team in managing and tracking onboarding cases and inquiries using HR systems and tools
• Develop and implement standardized onboarding processes, checklists, and documentation
• Collaborate with HR, Payroll, IT, and Facilities teams to secure equipment, system access, and workplace readiness
• Handle escalations and provide solutions

Operational Excellence

• Maintain accurate and up-to-date employee records and ensure compliance with company policies and legal requirements
• Identify gaps in the onboarding process and implement improvements to increase efficiency
• Utilize HR systems to streamline onboarding and reporting
• Develop standard operating procedures (SOPs) for onboarding-related tasks

Collaboration and Stakeholder Management

• Partner with hiring managers to align onboarding plans with departmental goals
• Coordinate with IT, Payroll, and Facilities teams to ensure seamless onboarding processes
• Act as a point of contact for new hires during their initial employment phase and address questions and concerns

Data Reporting & Continuous Improvement

• Monitor and report onboarding metrics (e.g., time to onboard, task completion rate, etc.)
• Use data insights to recommend and implement continuous improvement initiatives
• Implement automation and technology solutions to optimize onboarding workflows
• Provide leadership with regular reports and recommendations to enhance the new hire experience

Strategic Leadership

• Lead and mentor the onboarding team, providing guidance, training, and performance feedback
• Establish clear team goals and KPIs to measure operational success
• Promote a culture of accountability, customer service, and continuous improvement

Other Responsibilities

• Perform administrative or non-administrative duties as assigned by the company's representatives through written or verbal instructions

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO