Customer Onboarding Executive

2 weeks ago

Makati City, National Capital Region, Philippines Locad Full time ₱450,000 - ₱600,000 per year

What you'll focus on

  • Onboard multiple clients simultaneously ensuring a smooth and seamless transition to LOCAD.
  • Collaborate with internal and external teams to implement client products and systems.
  • Conduct video call training sessions on our systems and processes with our clients.
  • Focus on the continuous improvement of onboarding content, guidelines and operational process to further optimise how we operate.
  • Identify gaps or opportunities to improve the client onboarding process.
  • Provide regular updates and reporting on status of assigned clients in the onboarding pipeline and projected completions.
  • Support the onboarding team with any other ad-hoc tasks as required

What you bring

  • Ability to demonstrate high performance with minimal supervision
  • Strong verbal and written communication skills
  • Passion and enthusiasm for developing and building successful relationships with the client and other stakeholders
  • Strong attention to detail and prioritization skills in order to manage multiple tasks and onboarding multiple clients at the same time
  • Empathy and Patience

What you'll get

  • Annual performance bonus.
  • 25 days PTO
  • HMO
  • MacBook
  • Annual learning and development budget.

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Pay raise

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