Ticketing Executive

2 days ago

Paranaque City, Calabarzon, Philippines Redlime Full time ₱400,000 - ₱600,000 per year

A Ticketing Executive is responsible for managing ticket sales and providing customer service related to ticketing operations. With at least 5 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage backend operations efficiently.

Key Responsibilities:

Daily Tasks:

● Ticket Issuance:

o Process new ticket bookings for customers via phone, email, or in-person requests.

o Issue, reissue, and cancel tickets as per customer requests and company policy.

o Handle fare calculations and ensure accurate ticket pricing.

● 
Customer Service:

o Address customer inquiries and resolve ticket-related issues.

o Provide travel information, including flight schedules, seat availability, and fare details.

o Assist customers with special requirements, such as meal preferences and seat assignments.

● 
Backend Operations:

o Maintain and update booking systems with accurate customer information and travel details.

o Monitor and manage ticket inventories.

o Coordinate with airlines and other travel service providers.

● 
Financial Transactions:

o Process payments and refunds for ticket purchases.

o Ensure proper documentation and record-keeping for all transactions.

● 
Compliance and Documentation:

o Adhere to company policies and industry regulations regarding ticketing procedures.

o Prepare daily reports on ticket sales and other relevant metrics.

Qualifications and Skills:

● Minimum of 2-5 years of experience in a ticketing or travel agency role.

● Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.

● Strong customer service and communication skills.

● Detail-oriented with excellent organizational abilities.

● Ability to work under pressure and handle multiple tasks simultaneously.

● Basic accounting and financial transaction skills.

● Knowledge of industry regulations and compliance requirements.

For interested applicants, you may send your resume to

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