
Ticketing Executive
4 days ago
A Ticketing Executive is responsible for managing ticket sales and providing customer service related to ticketing operations. With at least 5 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage backend operations efficiently.
Key Responsibilities:
Daily Tasks:
● Ticket Issuance:
o Process new ticket bookings for customers via phone, email, or in-person requests.
o Issue, reissue, and cancel tickets as per customer requests and company policy.
o Handle fare calculations and ensure accurate ticket pricing.
●
Customer Service:
o Address customer inquiries and resolve ticket-related issues.
o Provide travel information, including flight schedules, seat availability, and fare details.
o Assist customers with special requirements, such as meal preferences and seat assignments.
●
Backend Operations:
o Maintain and update booking systems with accurate customer information and travel details.
o Monitor and manage ticket inventories.
o Coordinate with airlines and other travel service providers.
●
Financial Transactions:
o Process payments and refunds for ticket purchases.
o Ensure proper documentation and record-keeping for all transactions.
●
Compliance and Documentation:
o Adhere to company policies and industry regulations regarding ticketing procedures.
o Prepare daily reports on ticket sales and other relevant metrics.
Qualifications and Skills:
● Minimum of 2-5 years of experience in a ticketing or travel agency role.
● Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.
● Strong customer service and communication skills.
● Detail-oriented with excellent organizational abilities.
● Ability to work under pressure and handle multiple tasks simultaneously.
● Basic accounting and financial transaction skills.
● Knowledge of industry regulations and compliance requirements.
For interested applicants, you may send your resume to
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