BPO - Technical Support Engineer

2 days ago

Paranaque City, Calabarzon, Philippines Unity Communications Full time

As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.

This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.

See if this job is right for you.

How You Spend Your Eight Hours

  • Respond to client problems and questions coming in through email and phone calls
  • Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
  • Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
  • Enter client-related information, including case history, into the contact tracking database
  • Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
  • Assist with the build of Linux-based servers for deployment at client sites
  • Help customers install, configure, and use the AG Mednet network and peripheral systems

What You Must Possess

  • Degree in a technical discipline or equivalent experience
  • One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
  • Experience with Windows and OS X operating systems
  • Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
  • Broad understanding of LAN and WAN technologies
  • Shell scripting experience (BASH, Python)
  • Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
  • Excellent customer service skills with the ability to handle and diffuse difficult situations
  • Ability to respond to clients with a high degree of professionalism and accuracy
  • Excellent verbal and written communication skills
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
  • Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
  • Exposure to AWS and application servers is a plus

What You Shall Receive

  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

  • Full-time position
  • Monday to Friday, night shift
  • Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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