TALENT POOLING Customer Support Representative

2 days ago

Manila, National Capital Region, Philippines Virco Talent Full time ₱250,000 - ₱500,000 per year

Salary: To Be Announced
Employment Type: Full-Time | Remote

About the Role

We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally.

Key Responsibilities

  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner
  • Provide accurate information and effective solutions to customer concerns
  • Document interactions, feedback, and issues in the company's support system
  • Escalate complex or unresolved cases to higher-level support when necessary
  • Collaborate with internal teams to ensure a positive customer experience
  • Maintain up-to-date knowledge of company products, services, and policies
  • Contribute to the continuous improvement of customer service processes

Qualifications

  • At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role
  • Strong written and verbal communication skills
  • Excellent problem-solving and multitasking abilities
  • Empathetic, patient, and customer-focused mindset
  • Proficiency with customer support and productivity tools, such as:
    • Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud)
    • CRM platforms (Salesforce, Zoho, HubSpot CRM)
    • Communication tools (Slack, Zoom, Microsoft Teams)
    • Knowledge base or chat support tools (LiveChat, Front, Help Scout)
    • Microsoft Office or Google Workspace applications
  • Comfortable working independently in a fully remote environment
  • Flexible and adaptable to changing priorities and customer needs

  • TALENT POOLING Sales Support Representative

    2 days ago

    Manila, National Capital Region, Philippines Virco Talent Full time ₱250,000 - ₱500,000 per year

    Salary: To Be Announced Employment Type: Full-Time | Remote About the Role We are building our talent pool for experienced and motivated Sales Support Representatives who can assist sales teams in managing client relationships, streamlining processes, and ensuring a seamless sales operation. This opportunity is ideal for individuals who are detail-oriented,...

  • TALENT POOLING Cold Caller

    2 days ago

    Manila, National Capital Region, Philippines Virco Talent Full time ₱150,000 - ₱300,000 per year

    Location: Remote Employment Type: Full-Time Experience Required: Minimum of 2 years in cold calling or telemarketing Salary: TBA About the Talent Pool: We are building a pipeline of experienced and motivated Cold Callers or Appointment Setters for upcoming full-time remote opportunities. If you have a proven background in outbound calling, lead generation,...

  • Philippines Talent Pools

    2 days ago

    Manila, National Capital Region, Philippines Hudson Full time

    Expression of Interest – Join our talent pools for roles in Philippines  Are you a skilled and motivated professional looking to grow your career with international clients? We're inviting talented individuals across the Philippines to express their interest in future remote and office-based opportunities with leading global organisations. Location:...

  • TALENT POOLING Bookkeeper

    2 days ago

    Manila, National Capital Region, Philippines Virco Talent Full time ₱40,000 - ₱60,000 per year

    Salary: To Be Announced Employment Type: Full-Time | Remote Overview: We are building our talent pool of experienced and detail-oriented Bookkeepers who can manage day-to-day financial transactions, ensure accurate records, and support the accounting operations of our clients. This is a great opportunity for professionals who are organized, analytical, and...

  • TALENT POOLING Executive Assistant

    2 days ago

    Manila, National Capital Region, Philippines Virco Talent Full time ₱30,000 - ₱60,000 per year

    Salary: To Be Announced Employment Type: Full-Time | Remote About the Role We are building our talent pool for experienced Executive Assistants who are proactive, highly organized, and skilled at managing administrative tasks in fast-paced, dynamic environments. This opportunity is ideal for professionals who have supported senior leadership teams, including...

  • Engineering - (Various Disciplines) - Talent Pool (APAC)

    2 days ago

    Manila, National Capital Region, Philippines Side Full time $80,000 - $120,000 per year

    Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South...

  • Game Producer- Talent Pool

    2 days ago

    Manila, National Capital Region, Philippines Side Full time $60,000 - $120,000 per year

    Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South...

  • Customer Support Manager

    1 week ago

    Manila, National Capital Region, Philippines Pearl Talent Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionJob Type:Full-time (40 hours/week)Salary Range:based on experience, with performance-based bonuses.Locations:RemoteAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z,...

  • Animation / Technical Animator - Talent Pool (APAC)

    2 days ago

    Manila, National Capital Region, Philippines Side Full time ₱1,200,000 - ₱2,400,000 per year

    Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South...

  • Tech & VFX Artist - Talent Pool (APAC)

    2 days ago

    Manila, National Capital Region, Philippines Side Full time ₱1,500,000 - ₱3,000,000 per year

    Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South...