Customer Service Representative

3 days ago

Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job description of a customer service representative includes the following tasks:

  • Responding promptly to customer inquiries through various channels such as phone, email, chat, and social media.
  • Assisting customers with order placement, tracking, and shipping information.
  • Resolving customer complaints, issues, and concerns in a professional and courteous manner.
  • Providing product information and recommendations to customers.
  • Escalating complex issues to the appropriate department or manager.
  • Processing returns, refunds, and exchanges.
  • Maintaining accurate records of customer interactions and transactions.
  • Identifying and implementing process improvements to enhance the customer experience.
  • Collaborating with other departments such as sales, marketing, and logistics to ensure customer satisfaction.
  • Maintaining a positive and helpful attitude towards customers at all times.

Requirements:

  • Education: A high school diploma or bachelor's degree in a related field.
  • Communication skills: must have excellent communication skills, both verbal and written, to interact with customers effectively. They should be able to listen carefully to customers and respond with empathy and professionalism.
  • Problem-solving skills: should be able to think critically and creatively to solve customer problems and provide effective solutions.
  • Customer service experience: customer service experience, either in a call center, retail, or hospitality industry.
  • Computer skills: should be comfortable using computers and software programs to enter and retrieve customer information, as well as communicate with customers via email, call, chat, or social media.
  • Time management skills: Customer service representatives should be able to manage their time effectively and prioritize tasks to meet customer needs.
  • Positive attitude: A positive attitude is essential for customer service representatives to build trust with customers and maintain a positive image for the company.

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