Customer Service Representative

4 days ago


Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job description of a customer service representative includes the following tasks:

  • Responding promptly to customer inquiries through various channels such as phone, email, chat, and social media.
  • Assisting customers with order placement, tracking, and shipping information.
  • Resolving customer complaints, issues, and concerns in a professional and courteous manner.
  • Providing product information and recommendations to customers.
  • Escalating complex issues to the appropriate department or manager.
  • Processing returns, refunds, and exchanges.
  • Maintaining accurate records of customer interactions and transactions.
  • Identifying and implementing process improvements to enhance the customer experience.
  • Collaborating with other departments such as sales, marketing, and logistics to ensure customer satisfaction.
  • Maintaining a positive and helpful attitude towards customers at all times.

Requirements:

  • Education: A high school diploma or bachelor's degree in a related field.
  • Communication skills: must have excellent communication skills, both verbal and written, to interact with customers effectively. They should be able to listen carefully to customers and respond with empathy and professionalism.
  • Problem-solving skills: should be able to think critically and creatively to solve customer problems and provide effective solutions.
  • Customer service experience: customer service experience, either in a call center, retail, or hospitality industry.
  • Computer skills: should be comfortable using computers and software programs to enter and retrieve customer information, as well as communicate with customers via email, call, chat, or social media.
  • Time management skills: Customer service representatives should be able to manage their time effectively and prioritize tasks to meet customer needs.
  • Positive attitude: A positive attitude is essential for customer service representatives to build trust with customers and maintain a positive image for the company.


  • Manila, National Capital Region, Philippines RemoteRaven Full time ₱52,000 - ₱104,000 per year

    Customer Service Representative – Premium Electrical Services | $5/hr | RemoteJoin a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments. Rate: $5/hr...


  • Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱60,000 - ₱120,000 per year

    Responsibilities for Customer Service RepresentativeRespond to customer inquiries and requests via phone, email, and chat in a timely fashionDocument all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelinesDisplay a courteous and empathetic...


  • Manila, National Capital Region, Philippines ElevateCalls Full time

    Customer Service Representative - Healthcare Accounts (AthenaOne EMR)Company: Elevate Calls Inc.Location: Permanent Work From HomeJob Type: Full-timeElevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in...


  • Manila, National Capital Region, Philippines micro1 Full time ₱150,000 - ₱300,000 per year

    Job DescriptionJob Title:Customer Service Representative - Metro ManilaJob Type:Full-TimeLocation:On-site, Metro Manila, PhilippinesJob Summary:We are seeking a detail-oriented and proactive Customer Service Representative to join our dynamic team in Metro Manila. As an integral part of our customer support department, you will be responsible for delivering...


  • Manila, National Capital Region, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...


  • Manila, National Capital Region, Philippines RELX Group Full time ₱150,000 - ₱450,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...


  • Manila, National Capital Region, Philippines Sandvik Full time

    OverviewJoin to apply for the Customer Service Representative role at Sandvik.The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Short Job Description – Customer Service Representative (Healthcare Account):Responsible for handling inbound and outbound calls from patients, providers, and insurance companies regarding healthcare services. Assists with inquiries related to medical claims, insurance coverage, billing, authorizations, and appointment scheduling. Ensures accurate...


  • Manila, National Capital Region, Philippines Dormer Pramet Full time

    The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new market in Asia, we are looking for the Customer Service Representative. This...


  • Manila, National Capital Region, Philippines Sandvik Full time

    OverviewDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new market in Asia, we are looking for the Customer Service Representative. This...