Customer Support Representative

2 days ago

Manila, National Capital Region, Philippines Remote VA Full time $40,000 - $60,000 per year
Customer Support Representative (US-Based Account | Long-Term Role)

Full-Time | Remote | US Business Hours

We are looking for an experienced Customer Support Representative to join our growing team and work with one of our major US-based clients. This is a long-term role for someone who is passionate about delivering excellent customer service, thrives in a fast-paced environment, and is eager to grow within a stable and supportive company.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, chat, or phone.
  • Provide accurate information and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions using CRM and ticketing systems.
  • Collaborate with internal teams to ensure smooth resolution of customer concerns.
  • Follow established procedures while identifying opportunities for process improvement.
  • Handle customer feedback and escalate issues appropriately when needed.
  • Deliver consistent, high-quality service aligned with company standards.
Qualifications:
  • Proven experience in customer support for a US-based company (minimum 2 years preferred).
  • Excellent English communication skills — both written and verbal, with a clear, neutral, or minimal accent.
  • Strong customer service orientation — professional, patient, and solution-focused.
  • Familiarity with CRM systems, ticketing tools, and/or online marketplaces is a plus.
  • Fast learner with the ability to adapt quickly to new systems, tools, and workflows.
  • Exceptional attention to detail, time management, and multitasking abilities.
  • Must be available to work US business hours.

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