
Restaurant Manager
1 day ago
Operations Management
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Oversee day-to-day store operations, ensuring efficient service and adherence to standard operating procedures.
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Manage inventory levels, monitor wastage, and coordinate timely restocking and deliveries from commissary and suppliers.
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Ensure accurate cash handling, reconciliation, and timely bank deposits.
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Maintain full compliance with mall and government health, safety, and sanitation regulations.
Staff Supervision
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Recruit, train, schedule, and supervise front-of-house and kitchen staff.
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Conduct regular performance evaluations and enforce disciplinary procedures when needed.
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Lead daily briefings and provide ongoing coaching to ensure high levels of staff engagement and customer service.
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Create fair and efficient staff schedules to match peak hours and mall foot traffic.
Customer Experience
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Ensure consistent, high-quality customer service is delivered at all times.
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Handle customer inquiries and complaints with professionalism and resolve issues promptly.
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Monitor customer feedback and initiate service improvements as needed.
Sales and Profitability
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Achieve sales targets and control operational costs to maximize profitability.
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Monitor and analyze sales performance, foot traffic, and product movement to guide staffing and inventory planning.
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Implement upselling strategies and suggest promotional activities in coordination with the marketing team.
Reporting and Coordination
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Submit daily sales reports, incident reports, and other operational summaries to the head office.
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Coordinate with mall management, head office, suppliers, and service providers.
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Participate in weekly operations meetings and planning sessions.
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Minimum 3 years of experience in restaurant or quick-service food operations.
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Strong leadership, communication, and customer service skills.
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Knowledge of POS systems, inventory management, and basic financial reporting.
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Ability to work flexible shifts including weekends and holidays.
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